We are looking for hands-on, self-motivated and competent candidates full of enthusiasm and commitment for the job in hand. A passion and knowledge for great food and beverage is required alongside a natural ability to delivery friendly, attentive service with discreet efficiency. We strive to exceed our guests’ expectations in all areas at all times and to offer a truly personal service to our guests.

A base level understanding of the administration and accounts necessary for the smooth and effective running of a business in this field is needed. Experience in overseeing a team and strong leadership skills are essential & the ideal candidate will constantly strive to make the business the best it can be and move with the times.

You will be Responsible for the smooth running and profitability of the pub, restaurant and hotel. The job will be extremely varied, so the candidate will need to have a broad skill set, experience in this field of work, and a hands-on approach to the job in hand. This will be a great opportunity for a current FOH or Restaurant Manager who wants progression.

Responsibilities

GENERAL MANAGER ROLE OVERVIEW

DUTIES INCLUDE (NOT LIMITED TO):

• Responsible for the day to day running of The property
• Work alongside the Director on the running of a sister guesthouse
• Act as a line manager to all members of the floor, kitchen, bar and house-keeping team to oversee and ensure smooth across the board
• Oversee and implement policy and procedures
• Take responsibility for recruitment, training and the on-going management of the team within the guidelines and objectives of the property
• Create and maintain objectives, targets for food, bar and room sales
• Undertake the necessary administration – banking, reconcile daily takings, wages, rotas, menus etc.
• Ensure the building and facilities are well maintained and kept at a high standard
• Set and monitor standards relating to customer service
• To ensure the well-being, satisfaction and comfort of all residents and customers
• Be an approachable point of contact for staff and customers
• Support, nurture and guide the team; and put time aside for team events and incentives
• Encourage and act upon customer comments and complaints to improve product
• Hold regular staff, management meetings and maintain high levels of communication
• Work closely with each other and Director to ensure high quality service delivery
• Assist in building the events calendar and marketing in house
• Promote and put together functions, events, outside catering and weddings
• Be hands on whenever required and remain adaptable in the event of being short staffed

The ideal candidate

REQUIREMENTS (NOT LIMITED TO):

• Minimum 3 years’ experience in customer service environment
• Strong food and beverage operations skills
• Have proven skills and experience in the day to day running of a pub, restaurant or hotel, gaining and retaining the respect of staff, and creating a management presence which customers can easily identify.
• Experience in successfully managing, leading and motivating a team
• Established a highly personalised style of service
• Proficient in IT and accounting
• Business minded, highly motivated and forward thinking
• Outstanding interpersonal skills and strong communication with both customers, suppliers and staff
• Exceptionally organized, practices good time management and excellent attention to detail

HEAD CHEF OVERVIEW (BAR MANAGER OPTION AVAILABLE)

Responsible for the smooth running, success and profitability of restaurant. Management of and assisting in recruiting a strong and happy kitchen team. Keeping the kitchen accounts and admin in good order and maintaining the great supplier relations we have built. Re-working meus regularly according to the seasons, feedback and local produce available. Responsible for putting together function menus and planning outside catering events. You will need to work alongside the General Manager and Director to meet the needs of the business, finance and product.

REQUIREMENTS (NOT LIMITED TO):

• Three years’ experience in a reputable restaurant or gastro pub is essential
• A keen financial awareness, responsible for achieving the necessary margins and managing the kitchen accounts is a must.
• Keeps high standards of hygiene and organisation, is self-motivated and punctual.
• Experience in leading a successful kitchen team or section.
• Previous work on outside functions and catering is a bonus.
• The right candidate will have the maturity and patience to assist in the growth and continuous development of the menu and pub as a whole.
• They will have a great work ethic, positive attitude, energy and a passion for great food and shared ethos in working with and celebrating the finest of locally sourced produced.
• Essential to be a great team player, maintain the good relations with our suppliers, and appreciate the needs / feedback of our customers.

Benefits

• Start date: January – April (no later than) 2019 with the view to stay for a minimum of two years
• Full time permanent (subject to a probationary period)
• Wage: £25,000-30,000 + profit share scheme
• Holiday: 24 days
• Accommodation: own room and bathroom facilities, Wifi, good standard and spacious (£50 utility contribution), if applicable
• Travel: two return flights to UK throughout the year
• Food: available on duty
• Tips: are shared equally between the team and paid weekly
• Staff discounts other outlets
• Bonus or profit share options (dependent on candidate experience and suitability)

As a small, boutique travel company based in Surrey they are looking to expand our team and extend our offering beyond the luxury, foodie chalets that we are well known for.

Responsibilities

• Pride yourself on o­ffering a high level of customer care
• Working with each client to put together the perfect holiday – be it sun or snow – tailored to their specific needs and ensuring all the details are taken care of
• Arranging large family trips to intimate honeymoon getaways
• Recommending and booking boutique restaurants
• Arranging the best childcare in the area you will be organising the perfect trip for our clients
• You will be required to work in our office in the Surrey Hills, a commutable distance from London and with good transport links across the South East. There may be Saturday shifts required during peak sales times.

Ideal Candidate

• Enthusiastic and polite telephone manner
• Exceptional attention to detail
• Great organisation skills and the ability to multitask
• Experience in travel sales and marketing
• Willingness to travel as this is an essential part of the role
• The areas covered will include several destinations in the Mediterranean and Ski Chalets and Hotels in the Alps, so you must have personal experience of having travelled to some of these areas

Benefits

• £28,000 annual salary
• Access to discounted hotel rates
• Pension
• An annual company bonus subject to personal and company performance
• Travel insurance

We are looking for a couple that would like to further their skills and development in this industry with the potential to take on more of our business roles in future seasons.

Responsibilities

• Use your initiative to run an efficient and welcoming chalet service
• Have a can-do attitude with a flexible and adaptable approach to service
• Want to excel in providing the best holiday experience to our guests
• Driving and care of company resort-based vehicles
• Driving guests to and from the ski lifts
• Compliance with company procedures & standards
• Organising lift pass and equipment hire
• Monitoring cleanliness and product delivery standards in all chalets
• Resolving grievances and disciplinary matters (staff and guests)
• Management and motivation of staff
• Managing budgets
• Regular contact with guests which will include changeover farewell and welcome meetings

The ideal candidates

• Must be fluent in English and have a good level of French
• You must also have a UK National Insurance number and bank account
• Be keen to ski or snowboard
• You must both have a clean driving license
• You will also need your own vehicle

Benefits

• Competitive salary
• Separate accommodation
• Weekly vehicle fuel allowance and cost towards snow tyres if needed
• Season insurance
• Travel expenses to and from resort
• Full 3 valley lift pass

The role is results driven and requires high levels of personal drive and motivation, whilst providing excellent customer service and built upon great relationships with clients and suppliers.

Responsibilities:

• You will be responsible for selling a variety of travel experiences, securing bookings, and obtaining a certain level of gross profit, in accordance with pre-determined team and personal targets.
• Building strong relationships with trade partners to ensure we are sourcing the very best experiences for the client
• You will learn and familiarise yourself with the product portfolio and with relevant destinations, so that you can best sell to the client
• You will account manage/build relationships with clients delivering exceptional client care and communication at all times
• You will also be responsible for following up the clients once they return from their holiday and to address any issues
• To be pro-active in contacting previous clients and generating repeat business
• You will be required to attend face to face meetings and training with trade partners & relevant related events (which may be outside of standard office hours).
• To attend and be involved in the organisation of FAM trips.
• Responsible for obtaining correct invoices from the supplier
• You will also be partly responsible for the general administration and the upkeep of the website for your lead destinations, ensuring all information is up to date and accurate, and adding new properties where necessary
• You will be required to work some weekends and bank holidays, as part of team roster.
• You will be expected to occasionally contact and respond to clients and suppliers out of hours in order to provide exceptional service

The ideal candidate:

• Previous experience in a travel sales role is essential, with a focus on sales performance and product knowledge within the travel industry, or similar.
• You should have a good knowledge of the luxury market and with direct client contact offering a high-end service, as well as an understanding of high-end clients and their requirements.
• In-depth knowledge of sub-Saharan Africa and/or Indian Ocean luxury product is preferable.
• Knowledge of Galileo GDS or equivalent is preferable.
• You must have impeccable written and verbal communication skills.
• You need to have exceptional organisational skills and attention to detail.
• The ability to speak a second language is advantageous.
• Ideally you should be educated to degree level or similar.
• You must be personable and have a friendly, approachable and professional manner
• You will have a willingness to go that extra mile; a self-motivated, creative and proactive problem solver.
• You will be open to training and learning new sales techniques in order to maximise conversions.
• You will be IT confident and competent with a good understanding of social media and copywriting skills.
• Above all, you should be an ambitious and driven person who is excited about joining a small but growing company and committed to being part of that journey.

Benefits:

• Competitive salary plus commission
• Opportunity to travel on FAM trips

This role is working within a small boutique hotel that is open year-round, set in the unique Austrian Alps. Just 40 miles from Salzburg and nestled at the foot of the Hochkönig mountain, the second largest ski region in the Austrian Alps. There is magnificent, climbing, hiking and biking in the summer months and great skiing in the winter.

Responsibilities:

• Answering the telephone
• Taking and following up on bookings
• Check guests in and out
• Account preparation on a weekly and monthly basis
• Maintaining hotel website and social media presence
• Learning all the roles of the hotel

The ideal candidate:

• German essential, B2 level
• Brilliant hosting skills, always with a smile
• Energetic and approachable, working calmly under pressure and self-motivated
• Qualifications and/or experience in the leisure industry
• Driving license
• A sports enthusiast would benefit from the experience

Benefits:

Competitive salary, dependant on the level of experience. Accommodation and food included, plus seasonal ski pass.

This is an exciting time to join the dynamic and motivated team as they will be launching several new products this year and you will be the face of the brand and product, engaging with clients and sales partners on a daily basis to sell their luxury ski holidays.

Responsibilities:

• Manage new sales enquiries – you’ll be the first person to engage with potential new clients, whether they are on the phone or enquiring online. You’ll need to be a good communicator with a strong level of written and spoken English and have the ability to really listen to a client’s requirements and quickly build a rapport with them.
• Engage our sales partners – work with a variety of specialist travel agents who are a critical part of the overall sales strategy. You’ll need to build excellent relationships with these people, meeting them several times a year to train them in our latest products.
• Manage client holiday itineraries – once a client books a holiday you will need to work with them to help plan their full itinerary – this may involve helping them with their travel arrangements, booking ski passes and tuition, or even helping them to identify the best mountain restaurants for incredible lunches in their resort.
• Contribute to our marketing – you’ll have the opportunity to be involved by writing blog articles, social media posts and content for client and agent newsletters. It’s important for you to share a passion for luxury ski travel and be able to communicate that with the client base.
• Have a head for the numbers – you’ll be supported by the Finance team who will help you develop your financial analysis skills to be able to accurately calculate margins and report progress towards broader company sales targets.

Ideal candidate:

• An undergraduate degree
• Whilst prior sales experience isn’t essential, it would certainly be desirable that you have some experience in a customer service role
• Although the primary business language is English they deal with an international client base, so if you do speak another language that will be a plus
• Being a confident communicator with a high standard of written and spoken English is essential
• You’ll also have a real passion for the industry, which means both luxury ski travel itself and also the other components of the product such as fine dining and luxury spa experiences
• In the past you may have completed a ski season giving you direct context of what we do, but either way you will have a love for the mountains and winter sports which you can share with your clients
• It’s also important that you are really organised – at times you’ll be juggling dozens of different client itineraries and dealing with multiple new sales enquiries each day – so it’s important that you can work in a logical and structured way to stay on top of things

Benefits and specifics:

• A good starting salary will be offered to the right candidate – basic salary of £19k – £23k per annum DOE with a significant OTE
• Alongside this you will have the opportunity to travel to the Alps and work in a small professional team
• A target-linked bonus structure is in place and there are excellent opportunities for future career progression, with the potential to take on additional responsibility after the first six months
• Based in our Bath office 5 days per week with regular travel to our operating locations (typically the French Alps) and also to meet with Sales Partners in the UK and Europe
• Start date: ASAP

The immediate scope of operations includes eight luxury properties with around 100 beds and a raft of luxury facilities, but we will also be bringing further new developments to the market over the coming years. Everyone involved has a real respect and understanding of traditional luxury hospitality – so you will probably have been involved in five star and fine dining operations in the past – but we also have our eyes on the future and draw our inspiration from hotels, restaurants, bars and clubs the world over. It’s vital that you share our passions.

Responsibilities:

• Your role will involve oversight of all aspects of operations within the resort
• You will be supported by our senior team and will be assigned a mentor to help with your own career development
• Day to day you will be responsible for leading the team and ​ensuring that service is delivered to our guests’ expectations
• A major part of the role will be working as the Residence Manager for Black Diamond, an exciting new ​multi-residence five-star property which will operate akin to a five-star hotel
• The Black Diamond complex is comprised of 6 individual luxury residences, a luxury spa, ski shop and apres terrace. As your ‘base’ it’s important that you are ‘on the ground’ each day to meet with guests and lead your team
• In addition to this you will oversee two further luxury properties, one of which has recently won France’s best new ski chalet at the World Ski Awards and without question, is one of the most exclusive addresses in the Alps
• Before the season gets under way you’ll be heavily involved in the setup and launch of the new complex, as you will be in other new projects in years to come
• All of t​his will be fast paced and there will always be lots going on so it’s important you’re naturally an organised person who is comfortable working on multiple tasks at once

Ideal candidate:

• First and foremost, you will be a great communicator
• You’ll be part of a growing international team with global investors
• Our senior team is spread across the Alps and in the UK, so it is vital everyone communicates regularly and works together – if you’re the type who likes to go it alone, this won’t be the role for you
• You’ll need excellent spoken and written English skills as this is our primary business language, however, you will also need at least conversational level French in order to liaise with local suppliers and technicians – naturally there will be opportunities to develop your language skills further whatever your native tongue may be
• The strength of your communication will mean that business relationships will come naturally to you, and you will be equally comfortable dealing with a high profile client as you will be negotiating with suppliers
• You will also need to have solid people management skills as you will be overseeing a growing team – we would estimate 25-30 people in the first year – and over time that will grow further
• You’ll be supported by our central HR team, but day-to-day you will need to manage and motivate your team as well as deal with any performance issues
• The role could either suit an experienced ski season professional with prior management experience, or someone with hotel management experience and a passion for winter sports who is looking to move into the industry

Benefits:

Full ski package in the wintertime

Competitive annual salary

This position provides administrative and managerial support to the Resort Manager, assisting with the day-to-day operational running of Courchevel 1850. Predominantly back-of-house, you will be responsible for all resort administration, including HR documentation and in-chalet paperwork. You will also assist in the operational running of the chalets, checking standards and maintain high levels of service across the resort.

Responsibilities:

• To assist the Resort Manager with the smooth running of resort operations.
• Responsibility for all in-resort paperwork. This includes assisting in-chalet staff with the completion of their weekly paperwork, the collation and filing of all legal and HR documentation, and the countersigning and checking of all in-chalet Health and Safety documentation.
• Monitoring in-chalet spends.
• The order, purchase and distribution of lift passes.
• Conveying all guests’ in-resort spend to the Resort Manager, to ensure correct billing.
• Complete regular in-chalet spot checks and change-over day chalet checks, to maintain high cleanliness, service and food quality standards.
• Offer practical in-chalet support to Hosts, Chefs and Drivers when needed.
• Provide cover for 2 scheduled drivers’-service shifts per week (up to 16 hours), to aid resort operations in covering drivers’ days off, as well as any ad-hoc driving if needed.
• The booking of any ski-schools, restaurants and ski hire, taxis etc.

The ideal candidate:

• A background in high-end hospitality or hotel services, with an eye for detail.
• Administrative and managerial experience.
• Minimum age of 25 years
• UK or EU passport, a National Insurance Number and UK bank account
• Full clean driving license.

Benefits:

• Salary of £1,000 DOE
• A full season, full area lift pass
• Seasonal accommodation
• Ski and snowboard hire
• Comprehensive medical insurance
• Travel to and from the UK
• Food and drink.

Responsibilities:

• To manage and run a clean, luxurious and cost-effective chalet, ensuring exceptionally high levels of hospitality and customer service.
• To act as the face of the property and the first point of contact.
• To offer a concierge service from an initial pre-arrival contact to arrivals, in-resort support and departures.
• Manage bookings through the company database, whilst liaising with head office and the Resort Management team.
• Make all ski-school, restaurant, après-ski, bookings.
• Entertain and host groups of corporate guests.
• Process payments for guests in-resort expenditure.
• Complete all chalet-related paperwork, and control in-chalet spend.
• Staff management including rotas, standard checking and training.

The ideal candidate:

• A background in high-end hospitality or hotel services, with an exacting eye for detail.
• Previous summer/winter season experience, including at least one season in your chosen resort.
• A desire to deliver a luxury product and work in a professional environment
• Minimum age of 25 years
• UK or EU passport, a National Insurance Number and UK bank account
• Full clean driving license.

Benefits:

• A competitive salary of £1,000 DOE
• A full season, full area lift pass
• Seasonal accommodation
• Ski and snowboard hire
• Comprehensive medical insurance
• Travel to and from the UK
• Food and drink.

Responsibilities:

Team Management:

• Co-ordination of the day to day operations in the chalet; service and housekeeping duties
• Daily meetings with the chalet team and a weekly planning meeting
• Plan rotas for the team to ensure you have cover for days off and fair work time/downtime for all
• Co-ordinate handover notes for your day off
• Manage your chef to ensure shopping orders and complete; budgets are being maintained; stock takes are completed; daily temperature checks are being carried out and any special requests from the guests are purchased
• Management, work planning and nurturing each member of your chalet team
• Train and motivate your team
• Ensure the presentation of staff is to a high standard
• Report and HR issues to the HR Manager to ensure problems are being dealt with immediately, consistently and efficiently

Administration:

• Ensure deadlines are met for financial and non-financial paperwork
• Weekly rotas for your team
• Chalet accounts for accounting purposes
• Weekly manager reports
• Weekly guest reports
• Manage stock levels
• Weekly linen count
• Maintain chalet inventory of equipment, crockery, furniture and linen
• Collect guest payments as necessary for lift passes, wine, massages and anything else
• Update supplies of bread, flowers, and newspapers depending on number of guests
• Call the guests pre-arrival to discuss any special requirements
• Ensure all arrival literature is currently displayed – contact cards, welcome letters and resort information folders
• Ensure the feedback questionnaires are being placed on beds the night before departure and handed into the Resort Manager
• Ensure the guest book is placed on coffee table the day before departure

With you leading by example, and with a hands-on approach, you will coordinate and work as a team to deliver the following:

• 5* Customer Service
• Communication with the sales team and your guests pre-arrival and post-departure to ensure all guest requirements are being met
• Act as a concierge and ensure guest queries are answered speedily and any special requests are met at the earliest opportunity
• Arrange any ski hire, ski school or lift pass requirements
• Book restaurants for lunches and the chef night off
• Report any guest issues to the Resort Manager
• Plan ‘wows’ and other special occasions for your guests
• Create a warm, home-from-home atmosphere in the chalet from arrival through to departure
• Deliver high standards of service – through serving early morning tea trays, breakfast, lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after-dinner drinks
• Set and clear dining tables and dining room – including table decorations
• Work with the chef to ensure any special requests, likes, dislikes, and any food requirements are met
• Provide cooked breakfast on the chef day off
• Deliver our house wines and upsell to the ‘a la carte’ wine list

Housekeeping:

• To be always conscious of general hygiene, maintaining high health and safety standards
• Chalet cleanliness and presentation including inside and outside areas of the chalet
• Daily clean; evening turndown service, weekly clean, deep cleans at the beginning, middle and end of the season, daily laundry duties and any other necessary cleaning to ensure the chalet is presented to the highest standards
• Ensure napkins, tea towels and tablecloths are laundered daily
• Ensure your chalet is stocked with necessary cleaning equipment and products
• Manage your chef to ensure daily, weekly and deep cleans of the kitchen are being carried out
• General chalet maintenance – ensure issues and being reported and fixed speedily
• Oversee Jacuzzi checks and ensuring the log book is maintained and complies with legal standards
• Build and maintain ice bars with your team
• Snow clearing
• Open and close your chalet to company standards

Benefits:

• Highly competitive salary of around £300 a week
• Meals whilst on-duty
• Travel allowance
• Your own accommodation
• Lift pass (seasonal)
• Ski/board and boot hire
• Insurance