Responsibilities:

Team Management:

• Co-ordination of the day to day operations in the chalet; service and housekeeping duties
• Daily meetings with the chalet team and a weekly planning meeting
• Plan rotas for the team to ensure you have cover for days off and fair work time/downtime for all
• Co-ordinate handover notes for your day off
• Manage your chef to ensure shopping orders and complete; budgets are being maintained; stock takes are completed; daily temperature checks are being carried out and any special requests from the guests are purchased
• Management, work planning and nurturing each member of your chalet team
• Train and motivate your team
• Ensure the presentation of staff is to a high standard
• Report and HR issues to the HR Manager to ensure problems are being dealt with immediately, consistently and efficiently

Administration:

• Ensure deadlines are met for financial and non-financial paperwork
• Weekly rotas for your team
• Chalet accounts for accounting purposes
• Weekly manager reports
• Weekly guest reports
• Manage stock levels
• Weekly linen count
• Maintain chalet inventory of equipment, crockery, furniture and linen
• Collect guest payments as necessary for lift passes, wine, massages and anything else
• Update supplies of bread, flowers, and newspapers depending on number of guests
• Call the guests pre-arrival to discuss any special requirements
• Ensure all arrival literature is currently displayed – contact cards, welcome letters and resort information folders
• Ensure the feedback questionnaires are being placed on beds the night before departure and handed into the Resort Manager
• Ensure the guest book is placed on coffee table the day before departure

With you leading by example, and with a hands-on approach, you will coordinate and work as a team to deliver the following:

• 5* Customer Service
• Communication with the sales team and your guests pre-arrival and post-departure to ensure all guest requirements are being met
• Act as a concierge and ensure guest queries are answered speedily and any special requests are met at the earliest opportunity
• Arrange any ski hire, ski school or lift pass requirements
• Book restaurants for lunches and the chef night off
• Report any guest issues to the Resort Manager
• Plan ‘wows’ and other special occasions for your guests
• Create a warm, home-from-home atmosphere in the chalet from arrival through to departure
• Deliver high standards of service – through serving early morning tea trays, breakfast, lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after-dinner drinks
• Set and clear dining tables and dining room – including table decorations
• Work with the chef to ensure any special requests, likes, dislikes, and any food requirements are met
• Provide cooked breakfast on the chef day off
• Deliver our house wines and upsell to the ‘a la carte’ wine list

Housekeeping:

• To be always conscious of general hygiene, maintaining high health and safety standards
• Chalet cleanliness and presentation including inside and outside areas of the chalet
• Daily clean; evening turndown service, weekly clean, deep cleans at the beginning, middle and end of the season, daily laundry duties and any other necessary cleaning to ensure the chalet is presented to the highest standards
• Ensure napkins, tea towels and tablecloths are laundered daily
• Ensure your chalet is stocked with necessary cleaning equipment and products
• Manage your chef to ensure daily, weekly and deep cleans of the kitchen are being carried out
• General chalet maintenance – ensure issues and being reported and fixed speedily
• Oversee Jacuzzi checks and ensuring the log book is maintained and complies with legal standards
• Build and maintain ice bars with your team
• Snow clearing
• Open and close your chalet to company standards

Benefits:

• Highly competitive salary of around £300 a week
• Meals whilst on-duty
• Travel allowance
• Your own accommodation
• Lift pass (seasonal)
• Ski/board and boot hire
• Insurance

Responsibilities:

• Input with sales & marketing plans/projects
• General management of our resort managers/resort teams.
• Arranging start dates for employment contracts depending on bookings, arrange staff travel to and from resort.
• Assist staff in seasonal setups.
• Ensure inventories, deep cleaning, etc are all carried out at the start and end of the season.
• Assist with staff training manuals, compliance of properties, ensure all maintenance contracts are carried out, inspections etc as required.
• Ensure compliance with all health and safety and documents/ insurances, and contracts are saved to file, and updated as required.
• Lease with Director on the business development – as the company grows they will take on more 3^rd party properties.
• Input into seeking new properties, negotiation on contracts with property owners.
• Liaising with accountants and advisors both UK and France on tax and legal documentation. (We have both French and UK accountants, and lawyers for legal advice when required).
• Assist with the management of the company’s yachts, and properties to ensure insurances are in place, and cover is renewed when required and make sure the company complies with any necessary legal requirements.
• Manage cash flow with our bookkeeper and accountants, and assist with in-resort expense claims and process.
• If you have a background in websites, SEO and or social media, you will input into the development and growth of the website and property factsheets in other languages. (If you have other languages).
• Management of in/out cashflow for payments, payroll, staff expenses, client deposit refunds, supplier invoices.

Benefits:

• office based role in resort,
• Monday to Friday job – 9/9.30-5.30/6pm.
• Salary of £30,000 to £40,000

Benefits:

As Sales Consultant you will develop and maintain client relationships to convert enquiries into bookings, create bespoke holiday proposals and process any confirmed bookings to completion, making sure that agreed targets are achieved. In addition to this, you will also be key in ensuring the smooth running of the after-sales concierge process.

Responsibilities:

Sales:

• Build relationships with clients and respond to client enquiries, discussing the holiday requirements over the telephone, email and online ‘chat’.
• Quickly and accurately creating bespoke holiday proposals.
• Organising and managing the administration elements of bookings such as booking confirmations and invoicing.
• Liaising with property owners and operators, and maintaining good relationships.
• Proactive generation of enquiries through our existing client base.
• Achieve and exceed sales performance targets.

Concierge:

• Organising the pre-arrival arrangements for clients, including booking transfers, ski lessons and any special requests the clients may have for their booking.
• Creating final itineraries.

In order to become more familiar with the portfolio, you will have the opportunity to travel, visiting properties, meeting with owners/operators and experiencing the first class service they provide. As part of a small team, from time to time you may also be required to assist in other ad hoc projects and activities to help with the growth and smooth running of the business, such as the loading of properties, writing blog posts on properties or areas visited, do social media posts etc.

The ideal candidate:

• Articulate with confident telephone manner and strong written skills.
• Experience in sales and working in a target-driven environment.
• Familiar with skiing and ski resorts (ideally worked a ski season).
• Highly organised with good attention to detail.
• Enthusiastic, friendly and happy to get stuck into any task.

• Working hours: Monday – Friday 9am – 6pm.
• Alternate Saturday mornings may be required, with time off in lieu.
• There is a competitive salary on offer as well as the ability to earn good commission

Benefits:

• Salary: £20,000 – £23,000 plus uncapped commission
• Full time
• To start ASAP
• Working hours: Monday – Friday 9am – 6pm.
• Alternate Saturday mornings may be required, with time off in lieu
• Office location: SW London

The enclosed property is situated on 10 hectares and features a tennis court, swimming pool, various other outhouses and an orchard. This will be two full-time hands-on positions as there is no other full-time staff.

Responsibilities:

• Preparing before the principles visit, as well as help during (9-12 weeks of the year)
• General care of property, you will be responsible for the Chateau security when principles are away
• Care of grounds and fruit trees (informal gardens)
• Gardening and the use and maintenance of garden equipment
• Pool maintenance
• Managing electricians, plumbers
• Housekeeping, making beds and laundry
• Cooking (preparing some meals for the principles would be a bonus)
• Driving / chauffeuring
• Shopping
• Paying bills and managing chateau finances
• Childcare
• Care of 10 chickens and 2 horses
• Running errands

The ideal candidates:

• Flexible and resourceful
• Hard Working, passionate about their roles
• Happy to be around animals
• Enjoys cooking
• Previous experience in a private household is essential
• At least one candidate to speak French

Benefits:

• Living on the property. Couple will have their own two-bedroom apartment in one of the gatehouses.
• Use of chateau facilities
• Fresh eggs from the chateaus chickens
• Principle is happy for the couple to spend a week’s summer holiday in their central London flat if they wish
• Couple are welcome to have friends or family to stay with notice
• Salary: £900 NET per week (a salary of around £33,000 each)

The Ideal Candidates:

• Minimum 3 years experience working in a similar luxury villa environment
• Available and flexible
• Be autonomous and organized
• Discreet and careful in carrying out tasks
• Respecting the confidentiality of the employer
• Fluent French & English
• Not suitable for couples with pets or dependents

Tasks & Responsibilities

Housekeeper:

• Cleaning and housekeeping of rooms and dependences
• Knowledge of cleaning products and their uses
• Ironing, lingerie, storage
• Wardrobe organizing and storage
• Table service, preparation and dressing of the table
• Inventory of households products
• Manage household shopping and food with the Chef (stock tracking)

Maintenance/Driver:

• Full property maintenance, indoor and outdoor, light gardening
• Swimming pool maintenance and technical room knowledge
• Care of terraces and furniture (sofas, armchairs, tables etc.)
• Reporting and signaling of any technical problems or incidents related to the residence
• Management of external providers to support
• Inventory of products and maintenance of equipment
• Alarm management, property monitoring
• Security of goods and persons
• Carry out errands and various ancillary services
• Light maintenance of art and collectibles
• Occasional driver & boat driver

Working hours and working days:

• Flexibility during the owner’s presence and overtime will be covered in holidays when in downtime.
• 4 weeks annual Leave days to be determined

Salary:

€5,000 net per month for the couple including accommodation and bills.

Your apartment has a private entrance on the grounds of the property. It is 30m² and includes a double bedroom, bathroom, living room and a separate kitchen.

As the 18/19 winter season slowly approaches, we start to get more and more fantastic job opportunities coming in for experienced seasonaires across France, Switzerland and Austria and Norway. To be considered for our future ski season roles, please send your CV to be added to our database.

What to expect:

Working a ski season is a fantastic opportunity to further your career within the hospitality industry whilst meeting new people and skiing as much as possible. Ski seasons are suitable for individuals who have good previous hospitality of catering experience, who are hard-working, adventurous, and who aren’t afraid of trying something completely new. You don’t need to be able to ski before starting season work, being in the mountains for a whole winter is the perfect time to learn.

Benefits:

Your package will often include travel, accommodation, food, ski hire, lift pass, and a weekly salary.

If you would like more information on how to get a ski season role, please get in touch as we’d love to help you in any way we can.