We are recruiting for a Resort Assistant and Administrator, in Courchevel 1850 for a small luxury chalet operator. You must have excellent administrative skills, have pre-existing resort knowledge, managerial experience, a solid background in hospitality, a strong work ethic and a desire to go that extra mile. This position is a fantastic opportunity for career development within the ski industry and beyond and will have plenty of ski time available.
This position provides administrative and managerial support to the Resort Manager, assisting with the day-to-day operational running of Courchevel 1850. Predominantly back-of-house, you will be responsible for all resort administration, including HR documentation and in-chalet paperwork. You will also assist in the operational running of the chalets, checking standards and maintain high levels of service across the resort.
Responsibilities:
- To assist the Resort Manager with the smooth running of resort operations.
- Responsibility for all in-resort paperwork. This includes assisting in-chalet staff with the completion of their weekly paperwork, the collation and filing of all legal and HR documentation, and the countersigning and checking of all in-chalet Health and Safety documentation.
- Monitoring in-chalet spends.
- The order, purchase and distribution of lift passes.
- Conveying all guests’ in-resort spend to the Resort Manager, to ensure correct billing.
- Complete regular in-chalet spot checks and change-over day chalet checks, to maintain high cleanliness, service and food quality standards.
- Offer practical in-chalet support to Hosts, Chefs and Drivers when needed.
- Provide cover for 2 scheduled drivers’-service shifts per week (up to 16 hours), to aid resort operations in covering drivers’ days off, as well as any ad-hoc driving if needed.
- The booking of any ski-schools, restaurants and ski hire, taxis etc.
The ideal candidate:
- A background in high-end hospitality or hotel services, with an eye for detail.
- Administrative and managerial experience.
- Minimum age of 25 years
- UK or EU passport, a National Insurance Number and UK bank account
- Full clean driving license.
Benefits:
- Salary of £1,000 DOE
- A full season, full area lift pass
- Seasonal accommodation
- Ski and snowboard hire
- Comprehensive medical insurance
- Travel to and from the UK
- Food and drink.
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We are recruiting two Chalet Managers to work for a small luxury tour operator in St Anton. Applicants must have resort knowledge, managerial experience, a solid background in hospitality, and a strong work ethic. You will receive a generous package, the opportunity for career development, access to some of the world’s most exclusive ski areas, and a lot of fun!
Responsibilities:
- To manage and run a clean, luxurious and cost-effective chalet, ensuring exceptionally high levels of hospitality and customer service.
- To act as the face of the property and the first point of contact.
- To offer a concierge service from an initial pre-arrival contact to arrivals, in-resort support and departures.
- Manage bookings through the company database, whilst liaising with head office and the Resort Management team.
- Make all ski-school, restaurant, après-ski, bookings.
- Entertain and host groups of corporate guests.
- Process payments for guests in-resort expenditure.
- Complete all chalet-related paperwork, and control in-chalet spend.
- Staff management including rotas, standard checking and training.
The ideal candidate:
- A background in high-end hospitality or hotel services, with an exacting eye for detail.
- Previous summer/winter season experience, including at least one season in your chosen resort.
- A desire to deliver a luxury product and work in a professional environment
- Minimum age of 25 years
- UK or EU passport, a National Insurance Number and UK bank account
- Full clean driving license.
Benefits:
- A competitive salary of £1,000 DOE
- A full season, full area lift pass
- Seasonal accommodation
- Ski and snowboard hire
- Comprehensive medical insurance
- Travel to and from the UK
- Food and drink.
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We are seeking a Chalet manager for a fantastic chalet during the winter season. You will need to demonstrate exceptional management skills, as you will coordinate the day to day operations and performance of each individual member of your chalet team, with the key objective in mind of delivering world-class hospitality. You will be based in the heart of Val D’Isère, with plenty of time off to ski.
Responsibilities:
Team Management:
- Co-ordination of the day to day operations in the chalet; service and housekeeping duties
- Daily meetings with the chalet team and a weekly planning meeting
- Plan rotas for the team to ensure you have cover for days off and fair work time/downtime for all
- Co-ordinate handover notes for your day off
- Manage your chef to ensure shopping orders and complete; budgets are being maintained; stock takes are completed; daily temperature checks are being carried out and any special requests from the guests are purchased
- Management, work planning and nurturing each member of your chalet team
- Train and motivate your team
- Ensure the presentation of staff is to a high standard
- Report and HR issues to the HR Manager to ensure problems are being dealt with immediately, consistently and efficiently
Administration:
- Ensure deadlines are met for financial and non-financial paperwork
- Weekly rotas for your team
- Chalet accounts for accounting purposes
- Weekly manager reports
- Weekly guest reports
- Manage stock levels
- Weekly linen count
- Maintain chalet inventory of equipment, crockery, furniture and linen
- Collect guest payments as necessary for lift passes, wine, massages and anything else
- Update supplies of bread, flowers, and newspapers depending on number of guests
- Call the guests pre-arrival to discuss any special requirements
- Ensure all arrival literature is currently displayed – contact cards, welcome letters and resort information folders
- Ensure the feedback questionnaires are being placed on beds the night before departure and handed into the Resort Manager
- Ensure the guest book is placed on coffee table the day before departure
With you leading by example, and with a hands-on approach, you will coordinate and work as a team to deliver the following:
- 5* Customer Service
- Communication with the sales team and your guests pre-arrival and post-departure to ensure all guest requirements are being met
- Act as a concierge and ensure guest queries are answered speedily and any special requests are met at the earliest opportunity
- Arrange any ski hire, ski school or lift pass requirements
- Book restaurants for lunches and the chef night off
- Report any guest issues to the Resort Manager
- Plan ‘wows’ and other special occasions for your guests
- Create a warm, home-from-home atmosphere in the chalet from arrival through to departure
- Deliver high standards of service – through serving early morning tea trays, breakfast, lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after-dinner drinks
- Set and clear dining tables and dining room – including table decorations
- Work with the chef to ensure any special requests, likes, dislikes, and any food requirements are met
- Provide cooked breakfast on the chef day off
- Deliver our house wines and upsell to the ‘a la carte’ wine list
Housekeeping:
- To be always conscious of general hygiene, maintaining high health and safety standards
- Chalet cleanliness and presentation including inside and outside areas of the chalet
- Daily clean; evening turndown service, weekly clean, deep cleans at the beginning, middle and end of the season, daily laundry duties and any other necessary cleaning to ensure the chalet is presented to the highest standards
- Ensure napkins, tea towels and tablecloths are laundered daily
- Ensure your chalet is stocked with necessary cleaning equipment and products
- Manage your chef to ensure daily, weekly and deep cleans of the kitchen are being carried out
- General chalet maintenance – ensure issues and being reported and fixed speedily
- Oversee Jacuzzi checks and ensuring the log book is maintained and complies with legal standards
- Build and maintain ice bars with your team
- Snow clearing
- Open and close your chalet to company standards
Benefits:
- Highly competitive salary of around £300 a week
- Meals whilst on-duty
- Travel allowance
- Your own accommodation
- Lift pass (seasonal)
- Ski/board and boot hire
- Insurance
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We’re looking for a ski operations manager for a high-end luxury chalet company based in Chamonix. Ideally, you will have previous experience in running a small to medium business, ideally in travel; and fluent French is a must. This office based role is based in the centre of Chamonix, however, you will also get the opportunity to travel for season inspection, staff training, and inter-season maintenance projects/inspection. This kind of fantastic permanent role is very rare, so apply soon as it will go quickly.
Responsibilities:
- Input with sales & marketing plans/projects
- General management of our resort managers/resort teams.
- Arranging start dates for employment contracts depending on bookings, arrange staff travel to and from resort.
- Assist staff in seasonal setups.
- Ensure inventories, deep cleaning, etc are all carried out at the start and end of the season.
- Assist with staff training manuals, compliance of properties, ensure all maintenance contracts are carried out, inspections etc as required.
- Ensure compliance with all health and safety and documents/ insurances, and contracts are saved to file, and updated as required.
- Lease with Director on the business development – as the company grows they will take on more 3rd party properties.
- Input into seeking new properties, negotiation on contracts with property owners.
- Liaising with accountants and advisors both UK and France on tax and legal documentation. (We have both French and UK accountants, and lawyers for legal advice when required).
- Assist with the management of the company’s yachts, and properties to ensure insurances are in place, and cover is renewed when required and make sure the company complies with any necessary legal requirements.
- Manage cash flow with our bookkeeper and accountants, and assist with in-resort expense claims and process.
- If you have a background in websites, SEO and or social media, you will input into the development and growth of the website and property factsheets in other languages. (If you have other languages).
- Management of in/out cashflow for payments, payroll, staff expenses, client deposit refunds, supplier invoices.
Benefits:
- office based role in resort,
- Monday to Friday job – 9/9.30-5.30/6pm.
- Salary of £30,000 to £40,000
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These roles are very demanding but extremely rewarding, with full responsibility for the catering, management and service of your own chalet and are suitable for a couple or two friends. The emphasis in this role is for you both to draw on your own impressive hospitality experience, creativity to design and deliver service of the highest possible standard. Working here will really develop your chalet experience and you will be based in Val-d’Isère with plenty of time to hit the slopes.
Chef responsibilities:
- Menu design: plan and cost, with close attention to budgets
- Shopping, online ordering of supplies, visiting local suppliers
- Stock control and management in your kitchen
- Prepare and serve breakfast, afternoon tea, canapés, five-course evening meal, petit fours,baked bread, ski room snacks and transfer picnics
- Cater for children and nannies (including lunches and children’s teas when required)
- Plan and prepare staff meals
- Cater for guests’ special dietary requirements and allergies
- Cater for special occasions and guest “wows”
- Be flexible with last minute changes to timings and menus as per guests’ requirements
- Responsible for food hygiene and general health and safety in the kitchen and dining areas
- Assist with the maintenance of all kitchen facilities and equipment
- Work closely with chalet team and assist with duties to ensure your chalet is runningefficiently and to a high standard
- Open and close the chalet to our exacting standards.
Chalet Manager responsibilities:
- Coordinate day to day operations in the chalet; service & housekeeping duties
- Daily meetings with the Chalet Team and a weekly planning meeting (Monday)
- Management of staff rota and chalet inventory of equipment, linen etc
- Ensure high morale and motivate staff to achieve high standards consistently
- Report any HR and guest issues to the Resort Manager to ensure problems are being dealtwith immediately, consistently and efficiently.
- Ensure deadlines are met for financial, non-financial paperwork and weekly reports
- Ensure any additional guest charges are processed i.e. ski passes and A La Carte wines
- Call the guests pre-arrival to discuss any special requirements
- Communication with the Sales Team and your guests pre-arrival & post-departure to ensureall guests’ requirements are being met i.e. dietary requirements
- Act as a concierge and ensure guest queries are answered speedily and any special requestsare met at the earliest opportunity i.e. restaurant bookings
- Plan “wows” and other special occasions for your guests
- Delivery of high standards of service; through serving early morning tea trays, breakfast,lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after dinner drinks
- Provide cooked breakfast on Chef’s day off
- To be always conscious of general hygiene, maintaining high health and safety standards
- Chalet cleanliness and presentation including inside and areas outside the chalets
- Daily clean. evening turndown service, weekly clean, deep cleans at the beginning, mid andend of the season, daily laundry duties and any other necessary cleaning to ensure the chalet ispresented to the highest standard
- Snow clearing
The ideal couple:
- Recognised catering qualification and extensive experience
- Experience in different cuisine for example: French, Italian, Asian etc.
- Previous work experience in a fine dining
- Excellent time management and organisational skills
- Positive, flexible and adaptable attitude
- Highly professional with a 5-star service mentality
- Self-motivated, proactive and energetic
- Great attention to detail
- Team players with a sense of fun and willingness to help in other areas of chalet if needed
- Previous general management experience
- Computer skills, including Word & spreadsheets
- Administrative and accounting skills (preferred)
- A desire to constantly please and take pride in their chalet.
Benefits:
- Rewarding and stunning work environment in beautiful ski chalets in one the world’s leading ski resorts
- Competitive salary of around £300 a week each
- Accommodation
- Meals – breakfast and dinner included
- Flexible working hours
- Winter travel and health insurance
- Free ski/board and boot hire
- Ski pass
- Uniform
- Contribution towards your travel between UK/resort at beginning and end of the season
- A performance-based, end of season bonus of potentially up to 3 weeks’ salary
PLEASE NOTE THAT ALL APPLICANTS MUST BE RESIDENT IN THE UK AND HAVE A NI NUMBER AND UK BANK ACCOUNT.
A DISCLOSURE SERVICE AND REFERENCE CHECK WILL BE CONDUCTED IN THE EVENT OF A CANDIDATE BEING OFFERED A POSITION WITHIN THE COMPANY. THE COMPANY HAVE THE RIGHT TO WITHDRAW ANY JOB OFFER IF AN UNSATISFACTORY DISCLOSURE SERVICE OR REFERENCE CHECK IS RECEIVED.
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Love talking about ski? Why not get paid for it! We are looking for a motivated Travel Sales Consultant with a keen interest in luxury travel and experience of sales, ideally in the ski chalet industry for a fantastic role with a small team in London. With this role, you will have the opportunity to develop your experience within a rapidly growing company and to learn about the luxury travel industry.
As Sales Consultant you will develop and maintain client relationships to convert enquiries into bookings, create bespoke holiday proposals and process any confirmed bookings to completion, making sure that agreed targets are achieved. In addition to this, you will also be key in ensuring the smooth running of the after-sales concierge process.
Responsibilities:
Sales:
- Build relationships with clients and respond to client enquiries, discussing the holiday requirements over the telephone, email and online ‘chat’.
- Quickly and accurately creating bespoke holiday proposals.
- Organising and managing the administration elements of bookings such as booking confirmations and invoicing.
- Liaising with property owners and operators, and maintaining good relationships.
- Proactive generation of enquiries through our existing client base.
- Achieve and exceed sales performance targets.
Concierge:
- Organising the pre-arrival arrangements for clients, including booking transfers, ski lessons and any special requests the clients may have for their booking.
- Creating final itineraries.
In order to become more familiar with the portfolio, you will have the opportunity to travel, visiting properties, meeting with owners/operators and experiencing the first class service they provide. As part of a small team, from time to time you may also be required to assist in other ad hoc projects and activities to help with the growth and smooth running of the business, such as the loading of properties, writing blog posts on properties or areas visited, do social media posts etc.
The ideal candidate:
- Articulate with confident telephone manner and strong written skills.
- Experience in sales and working in a target-driven environment.
- Familiar with skiing and ski resorts (ideally worked a ski season).
- Highly organised with good attention to detail.
- Enthusiastic, friendly and happy to get stuck into any task.
- Working hours: Monday – Friday 9am – 6pm.
- Alternate Saturday mornings may be required, with time off in lieu.
- There is a competitive salary on offer as well as the ability to earn good commission
Benefits:
- Salary very negotiable DOE. £25,000+ plus uncapped commission
- Full time
- To start ASAP
- Working hours: Monday – Friday 9am – 6pm.
- Alternate Saturday mornings may be required, with time off in lieu
- Office location: SW London
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We get asked to recruit for more and more exciting new ski season opportunities each week as we start to approach the 18/19 winter season, and are always on the lookout for fantastic new people. Get in touch to be added to our database so you’ll be ready and all set for when your dream role comes in.
As the 18/19 winter season slowly approaches, we start to get more and more fantastic job opportunities coming in for experienced seasonaires across France, Switzerland and Austria and Norway. To be considered for our future ski season roles, please send your CV to be added to our database.
What to expect:
Working a ski season is a fantastic opportunity to further your career within the hospitality industry whilst meeting new people and skiing as much as possible. Ski seasons are suitable for individuals who have good previous hospitality of catering experience, who are hard-working, adventurous, and who aren’t afraid of trying something completely new. You don’t need to be able to ski before starting season work, being in the mountains for a whole winter is the perfect time to learn.
Benefits:
Your package will often include travel, accommodation, food, ski hire, lift pass, and a weekly salary.
If you would like more information on how to get a ski season role, please get in touch as we’d love to help you in any way we can.
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LIFE AT SILVER SWAN
