This role would be suitable for a graduate with some office experience who is enthusiastic, adaptable and can work with minimal supervision. This role plays an important part within the property team; you are key to the running of the department as you need to know what is going on at all times and support the 3 other team members as required.

Their London office is located in South Kensington, very close to the tube station and they also have an office in France in the ski resort of Les Arcs 1950. Their properties are carefully selected and their expert reputation in this field makes them one of the best ski property specialists in the industry.

The ideal candidate needs to be highly organised, have a good eye for detail and enjoy multitasking. A strong and fluent command of the English language (both written and spoken) is essential as well as French language skills as you will be dealing with French clients and contractors.

Daily tasks include:

• Updating the information, photographs and descriptions on their website
• Sending brochures and paperwork to clients when requested
• Keeping their social media network updated
• Updating internal availability lists of the properties they have for sale
• Answering and forwarding/transferring phone calls
• Taking messages

You will also be an active member of the property team and as such your role will include a variety of other tasks:

• Preparing marketing emails and newsletters – Mailchimp
• Blogging, writing Twitter, Instagram and Facebook updates for the company
• Keeping client and resort files organised and up-to-date
• Design brochures and marketing print – Indesign
• Booking travel trips for the sales and management teams
• Taking part in company events/team trips when necessary

As well as working alongside an international property company, you will also gain/develop a number of transferable skills, including:

• Confidence in the professional use of social media platforms
• The ability to set and achieve personal goals, while working successfully within a team
• The ability to multi-task, prioritise and organize your workload
• Insight into online marketing, advertising and SEO (Search Engine Optimization)
• Personal initiative and problem-solving abilities
• The capacity to cope with pressure and deadlines
• Attention to detail and accuracy
• A confident telephone manner
• Effective written and spoken communication skills
• Experience in general office administration, accounts and sales
• Customer relations skills
• The confidence to take responsibility for your own actions and the actions of others

The starting salary is around £22,000 (negotiable for the right candidate) and is reviewed on a yearly basis.

Your working hours will be Monday to Friday, 09h00 to 17h30 although flexibility will be required during busy periods.

The role is busy and extremely diverse. They are a very small, friendly and informal office, so you will be supported every step of the way.

If you have previous experience of running a chalet and would like to work with a friend or partner, this could be the perfect role for you.

Responsibilities

Host

• Ensure customers receive the highest level of customer service at all times
• Maintain hygiene and cleanliness standards throughout the property
• Daily housekeeping and changeover deep cleaning of the entire chalet
• Meal service to an excellent standard; including serving an appetizing daily menu of breakfast, afternoon tea, and dinner
• Be always confident and social, engaging the clients
• Provide a comfortable yet professional service environment
• Deliver personalized welcomes
• Using social media; in particular Twitter and Instagram to chat to customers and post updates on what’s happening in the resort.
• Liaising with the marketing team to share photos from the resort on a regular basis.
• The clearing of any snow or ice from outside the chalet and ensure pathways are safe for customers to use.

Manager

• Anticipate and exceed customer expectations by managing all aspects of the ‘customer service experience’
• Ensuring accurate delivery of service including accommodation standards, guest service levels, quality of food and cleanliness
• Developing your product & local area knowledge
• Be the responsible point of contact for customer complaints within the chalet, solving in a timely and professional manner and escalating where necessary
• Using Customer Service Questionnaire feedback to implement prompt and effective necessary changes
• Ensure Health and Safety standards are met, with both local and UK legislation adhered to by organizing correct, timely checks. Be sure checks are logged and stored efficiently, and follow up issues by putting in place any subsequent controls
• Ensure that all employee accommodation is effectively managed and kept to high cleanliness standards
• Ensure the necessary training of all employees at the beginning of the season to allow them to perform their job roles to high standards through the season
• Effectively and promptly deal with employee relations issues
• Working alongside the resort manager to deliver to set budgets for food and beverage, linen and cleaning, and equipment costs to provide the Flexiski standard of service.
• Ensure accurate and timely completion of all financial and non-financial resort paperwork

The ideal candidates

• Enthusiastic, lively, sociable and friendly disposition
• A well organized, professional working style
• Strong customer service experience; shows dedication to offering the best possible service
• Experience in hospitality or restaurants; corporate customer experience is beneficial
• Previous experience working a season in Europe (desirable)
• A team player
• Flexible and adaptable approach to roles, responsibilities and working hours
• Exceptional standards of cleanliness and hygiene on both a personal and professional level
• Cooking experience would be advantageous
• Interested and passionate skier
• Previous and relevant managerial experience in a customer service atmosphere with the ability to lead by example
• Outstanding time management, organization, prioritization and delegation skills whilst effectively managing a team
• A keen eye for detail
• French language is desirable

Benefits

Very competitive salary

Flights to resort

Meals

Subsidized lift pass, insurance, and equipment hire (if required)

We’re looking for a good communicator with a ‘can do’ attitude, flexibility, professionalism and a team working approach as the scope of the work will vary week by week.

Responsibilities:

Your main responsibilities will be:

• To prepare the chalet for the start of the rental, to have everything clean, well ordered and prepped ready for the operator to move in and set up for their guests.
• Manage the external contractors and
• To attend a briefing meeting just prior to each rental and to build and maintain a constructive working relationship with the operator’s staff in the resort
• To carry out their roles during the week as required by the operator on a pre-set rota (which will be a 48-hour week, overtime is paid)
• To manage stocks of logs, cleaning materials, table linens, house wines, and soft drinks stocks & some dry stores. (the operator brings their chefs, do all the food shopping, bring in their own bed linen, towels, robes and toiletries. Table linen, cleaning clothes uniforms & guest personal laundry is done in-house. All other laundry is sent out)
• To be our eyes and ears to make sure that the chalet is looked after to our standards during a rental.

There is an established roster of subcontractors to flex staffing levels according to requirements. The chalet is large, new and technically complex but we a full complement of external contractors to help keep the building running and a maintenance contract with the architect who built the chalet who can liaise with the contractors on our behalf

Ideal candidate:

This role would suit someone with the following skill set:

• At least 5 years driving experience
• Knowledge of chauffeur etiquette is essential
• Previous hospitality or customer service experience is essential (the candidate has ideally done a season before)
• Excellent interpersonal skills
• Excellent time management skills
• Conversation French is desirable
• Full clean UK driving license
• Previous off-road or alpine / ice driving experience is desirable

Primarily we are looking for a candidate who is prepared to work energetically, efficiently and productively to a high standard for a defined number of hours each week. They need to be practical, show initiative and be prepared to set to with whatever needs to be done from the ‘bottom of the food chain’ tasks like snow clearing and cleaning to the more managerial tasks of liaising with external contractors. We are looking for the following key personal qualities and attributes:

• Highly professional with a 5-star service mentality
• Positive and flexible attitude
• Proactive, work well under pressure with great attention to detail
• A team player is essential
• Well presented at all times

Benefits:

You will be employed on a French contract employment at 10 Euros per hour basic gross pay. We provide accommodation with utilities included and overtime is required and paid in line with French employment regulations.

We are looking for hands-on, self-motivated and competent candidates full of enthusiasm and commitment for the job in hand. A passion and knowledge for great food and beverage is required alongside a natural ability to delivery friendly, attentive service with discreet efficiency. We strive to exceed our guests’ expectations in all areas at all times and to offer a truly personal service to our guests.

A base level understanding of the administration and accounts necessary for the smooth and effective running of a business in this field is needed. Experience in overseeing a team and strong leadership skills are essential & the ideal candidate will constantly strive to make the business the best it can be and move with the times.

You will be Responsible for the smooth running and profitability of the pub, restaurant and hotel. The job will be extremely varied, so the candidate will need to have a broad skill set, experience in this field of work, and a hands-on approach to the job in hand. This will be a great opportunity for a current FOH or Restaurant Manager who wants progression.

Responsibilities

GENERAL MANAGER ROLE OVERVIEW

DUTIES INCLUDE (NOT LIMITED TO):

• Responsible for the day to day running of The property
• Work alongside the Director on the running of a sister guesthouse
• Act as a line manager to all members of the floor, kitchen, bar and house-keeping team to oversee and ensure smooth across the board
• Oversee and implement policy and procedures
• Take responsibility for recruitment, training and the on-going management of the team within the guidelines and objectives of the property
• Create and maintain objectives, targets for food, bar and room sales
• Undertake the necessary administration – banking, reconcile daily takings, wages, rotas, menus etc.
• Ensure the building and facilities are well maintained and kept at a high standard
• Set and monitor standards relating to customer service
• To ensure the well-being, satisfaction and comfort of all residents and customers
• Be an approachable point of contact for staff and customers
• Support, nurture and guide the team; and put time aside for team events and incentives
• Encourage and act upon customer comments and complaints to improve product
• Hold regular staff, management meetings and maintain high levels of communication
• Work closely with each other and Director to ensure high quality service delivery
• Assist in building the events calendar and marketing in house
• Promote and put together functions, events, outside catering and weddings
• Be hands on whenever required and remain adaptable in the event of being short staffed

The ideal candidate

REQUIREMENTS (NOT LIMITED TO):

• Minimum 3 years’ experience in customer service environment
• Strong food and beverage operations skills
• Have proven skills and experience in the day to day running of a pub, restaurant or hotel, gaining and retaining the respect of staff, and creating a management presence which customers can easily identify.
• Experience in successfully managing, leading and motivating a team
• Established a highly personalised style of service
• Proficient in IT and accounting
• Business minded, highly motivated and forward thinking
• Outstanding interpersonal skills and strong communication with both customers, suppliers and staff
• Exceptionally organized, practices good time management and excellent attention to detail

HEAD CHEF OVERVIEW (BAR MANAGER OPTION AVAILABLE)

Responsible for the smooth running, success and profitability of restaurant. Management of and assisting in recruiting a strong and happy kitchen team. Keeping the kitchen accounts and admin in good order and maintaining the great supplier relations we have built. Re-working meus regularly according to the seasons, feedback and local produce available. Responsible for putting together function menus and planning outside catering events. You will need to work alongside the General Manager and Director to meet the needs of the business, finance and product.

REQUIREMENTS (NOT LIMITED TO):

• Three years’ experience in a reputable restaurant or gastro pub is essential
• A keen financial awareness, responsible for achieving the necessary margins and managing the kitchen accounts is a must.
• Keeps high standards of hygiene and organisation, is self-motivated and punctual.
• Experience in leading a successful kitchen team or section.
• Previous work on outside functions and catering is a bonus.
• The right candidate will have the maturity and patience to assist in the growth and continuous development of the menu and pub as a whole.
• They will have a great work ethic, positive attitude, energy and a passion for great food and shared ethos in working with and celebrating the finest of locally sourced produced.
• Essential to be a great team player, maintain the good relations with our suppliers, and appreciate the needs / feedback of our customers.

Benefits

• Start date: January – April (no later than) 2019 with the view to stay for a minimum of two years
• Full time permanent (subject to a probationary period)
• Wage: £25,000-30,000 + profit share scheme
• Holiday: 24 days
• Accommodation: own room and bathroom facilities, Wifi, good standard and spacious (£50 utility contribution), if applicable
• Travel: two return flights to UK throughout the year
• Food: available on duty
• Tips: are shared equally between the team and paid weekly
• Staff discounts other outlets
• Bonus or profit share options (dependent on candidate experience and suitability)

As a small, boutique travel company based in Surrey they are looking to expand our team and extend our offering beyond the luxury, foodie chalets that we are well known for.

Responsibilities

• Pride yourself on o­ffering a high level of customer care
• Working with each client to put together the perfect holiday – be it sun or snow – tailored to their specific needs and ensuring all the details are taken care of
• Arranging large family trips to intimate honeymoon getaways
• Recommending and booking boutique restaurants
• Arranging the best childcare in the area you will be organising the perfect trip for our clients
• You will be required to work in our office in the Surrey Hills, a commutable distance from London and with good transport links across the South East. There may be Saturday shifts required during peak sales times.

Ideal Candidate

• Enthusiastic and polite telephone manner
• Exceptional attention to detail
• Great organisation skills and the ability to multitask
• Experience in travel sales and marketing
• Willingness to travel as this is an essential part of the role
• The areas covered will include several destinations in the Mediterranean and Ski Chalets and Hotels in the Alps, so you must have personal experience of having travelled to some of these areas

Benefits

• £28,000 annual salary
• Access to discounted hotel rates
• Pension
• An annual company bonus subject to personal and company performance
• Travel insurance

The role is results driven and requires high levels of personal drive and motivation, whilst providing excellent customer service and built upon great relationships with clients and suppliers.

Responsibilities:

• You will be responsible for selling a variety of travel experiences, securing bookings, and obtaining a certain level of gross profit, in accordance with pre-determined team and personal targets.
• Building strong relationships with trade partners to ensure we are sourcing the very best experiences for the client
• You will learn and familiarise yourself with the product portfolio and with relevant destinations, so that you can best sell to the client
• You will account manage/build relationships with clients delivering exceptional client care and communication at all times
• You will also be responsible for following up the clients once they return from their holiday and to address any issues
• To be pro-active in contacting previous clients and generating repeat business
• You will be required to attend face to face meetings and training with trade partners & relevant related events (which may be outside of standard office hours).
• To attend and be involved in the organisation of FAM trips.
• Responsible for obtaining correct invoices from the supplier
• You will also be partly responsible for the general administration and the upkeep of the website for your lead destinations, ensuring all information is up to date and accurate, and adding new properties where necessary
• You will be required to work some weekends and bank holidays, as part of team roster.
• You will be expected to occasionally contact and respond to clients and suppliers out of hours in order to provide exceptional service

The ideal candidate:

• Previous experience in a travel sales role is essential, with a focus on sales performance and product knowledge within the travel industry, or similar.
• You should have a good knowledge of the luxury market and with direct client contact offering a high-end service, as well as an understanding of high-end clients and their requirements.
• In-depth knowledge of sub-Saharan Africa and/or Indian Ocean luxury product is preferable.
• Knowledge of Galileo GDS or equivalent is preferable.
• You must have impeccable written and verbal communication skills.
• You need to have exceptional organisational skills and attention to detail.
• The ability to speak a second language is advantageous.
• Ideally you should be educated to degree level or similar.
• You must be personable and have a friendly, approachable and professional manner
• You will have a willingness to go that extra mile; a self-motivated, creative and proactive problem solver.
• You will be open to training and learning new sales techniques in order to maximise conversions.
• You will be IT confident and competent with a good understanding of social media and copywriting skills.
• Above all, you should be an ambitious and driven person who is excited about joining a small but growing company and committed to being part of that journey.

Benefits:

• Competitive salary plus commission
• Opportunity to travel on FAM trips

This role is working within a small boutique hotel that is open year-round, set in the unique Austrian Alps. Just 40 miles from Salzburg and nestled at the foot of the Hochkönig mountain, the second largest ski region in the Austrian Alps. There is magnificent, climbing, hiking and biking in the summer months and great skiing in the winter.

Responsibilities:

• Answering the telephone
• Taking and following up on bookings
• Check guests in and out
• Account preparation on a weekly and monthly basis
• Maintaining hotel website and social media presence
• Learning all the roles of the hotel

The ideal candidate:

• German essential, B2 level
• Brilliant hosting skills, always with a smile
• Energetic and approachable, working calmly under pressure and self-motivated
• Qualifications and/or experience in the leisure industry
• Driving license
• A sports enthusiast would benefit from the experience

Benefits:

Competitive salary, dependant on the level of experience. Accommodation and food included, plus seasonal ski pass.

This is an exciting time to join the dynamic and motivated team as they will be launching several new products this year and you will be the face of the brand and product, engaging with clients and sales partners on a daily basis to sell their luxury ski holidays.

Responsibilities:

• Manage new sales enquiries – you’ll be the first person to engage with potential new clients, whether they are on the phone or enquiring online. You’ll need to be a good communicator with a strong level of written and spoken English and have the ability to really listen to a client’s requirements and quickly build a rapport with them.
• Engage our sales partners – work with a variety of specialist travel agents who are a critical part of the overall sales strategy. You’ll need to build excellent relationships with these people, meeting them several times a year to train them in our latest products.
• Manage client holiday itineraries – once a client books a holiday you will need to work with them to help plan their full itinerary – this may involve helping them with their travel arrangements, booking ski passes and tuition, or even helping them to identify the best mountain restaurants for incredible lunches in their resort.
• Contribute to our marketing – you’ll have the opportunity to be involved by writing blog articles, social media posts and content for client and agent newsletters. It’s important for you to share a passion for luxury ski travel and be able to communicate that with the client base.
• Have a head for the numbers – you’ll be supported by the Finance team who will help you develop your financial analysis skills to be able to accurately calculate margins and report progress towards broader company sales targets.

Ideal candidate:

• An undergraduate degree
• Whilst prior sales experience isn’t essential, it would certainly be desirable that you have some experience in a customer service role
• Although the primary business language is English they deal with an international client base, so if you do speak another language that will be a plus
• Being a confident communicator with a high standard of written and spoken English is essential
• You’ll also have a real passion for the industry, which means both luxury ski travel itself and also the other components of the product such as fine dining and luxury spa experiences
• In the past you may have completed a ski season giving you direct context of what we do, but either way you will have a love for the mountains and winter sports which you can share with your clients
• It’s also important that you are really organised – at times you’ll be juggling dozens of different client itineraries and dealing with multiple new sales enquiries each day – so it’s important that you can work in a logical and structured way to stay on top of things

Benefits and specifics:

• A good starting salary will be offered to the right candidate – basic salary of £19k – £23k per annum DOE with a significant OTE
• Alongside this you will have the opportunity to travel to the Alps and work in a small professional team
• A target-linked bonus structure is in place and there are excellent opportunities for future career progression, with the potential to take on additional responsibility after the first six months
• Based in our Bath office 5 days per week with regular travel to our operating locations (typically the French Alps) and also to meet with Sales Partners in the UK and Europe
• Start date: ASAP

The immediate scope of operations includes eight luxury properties with around 100 beds and a raft of luxury facilities, but we will also be bringing further new developments to the market over the coming years. Everyone involved has a real respect and understanding of traditional luxury hospitality – so you will probably have been involved in five star and fine dining operations in the past – but we also have our eyes on the future and draw our inspiration from hotels, restaurants, bars and clubs the world over. It’s vital that you share our passions.

Responsibilities:

• Your role will involve oversight of all aspects of operations within the resort
• You will be supported by our senior team and will be assigned a mentor to help with your own career development
• Day to day you will be responsible for leading the team and ​ensuring that service is delivered to our guests’ expectations
• A major part of the role will be working as the Residence Manager for Black Diamond, an exciting new ​multi-residence five-star property which will operate akin to a five-star hotel
• The Black Diamond complex is comprised of 6 individual luxury residences, a luxury spa, ski shop and apres terrace. As your ‘base’ it’s important that you are ‘on the ground’ each day to meet with guests and lead your team
• In addition to this you will oversee two further luxury properties, one of which has recently won France’s best new ski chalet at the World Ski Awards and without question, is one of the most exclusive addresses in the Alps
• Before the season gets under way you’ll be heavily involved in the setup and launch of the new complex, as you will be in other new projects in years to come
• All of t​his will be fast paced and there will always be lots going on so it’s important you’re naturally an organised person who is comfortable working on multiple tasks at once

Ideal candidate:

• First and foremost, you will be a great communicator
• You’ll be part of a growing international team with global investors
• Our senior team is spread across the Alps and in the UK, so it is vital everyone communicates regularly and works together – if you’re the type who likes to go it alone, this won’t be the role for you
• You’ll need excellent spoken and written English skills as this is our primary business language, however, you will also need at least conversational level French in order to liaise with local suppliers and technicians – naturally there will be opportunities to develop your language skills further whatever your native tongue may be
• The strength of your communication will mean that business relationships will come naturally to you, and you will be equally comfortable dealing with a high profile client as you will be negotiating with suppliers
• You will also need to have solid people management skills as you will be overseeing a growing team – we would estimate 25-30 people in the first year – and over time that will grow further
• You’ll be supported by our central HR team, but day-to-day you will need to manage and motivate your team as well as deal with any performance issues
• The role could either suit an experienced ski season professional with prior management experience, or someone with hotel management experience and a passion for winter sports who is looking to move into the industry

Benefits:

Full ski package in the wintertime

Competitive annual salary

This position provides administrative and managerial support to the Resort Manager, assisting with the day-to-day operational running of Courchevel 1850. Predominantly back-of-house, you will be responsible for all resort administration, including HR documentation and in-chalet paperwork. You will also assist in the operational running of the chalets, checking standards and maintain high levels of service across the resort.

Responsibilities:

• To assist the Resort Manager with the smooth running of resort operations.
• Responsibility for all in-resort paperwork. This includes assisting in-chalet staff with the completion of their weekly paperwork, the collation and filing of all legal and HR documentation, and the countersigning and checking of all in-chalet Health and Safety documentation.
• Monitoring in-chalet spends.
• The order, purchase and distribution of lift passes.
• Conveying all guests’ in-resort spend to the Resort Manager, to ensure correct billing.
• Complete regular in-chalet spot checks and change-over day chalet checks, to maintain high cleanliness, service and food quality standards.
• Offer practical in-chalet support to Hosts, Chefs and Drivers when needed.
• Provide cover for 2 scheduled drivers’-service shifts per week (up to 16 hours), to aid resort operations in covering drivers’ days off, as well as any ad-hoc driving if needed.
• The booking of any ski-schools, restaurants and ski hire, taxis etc.

The ideal candidate:

• A background in high-end hospitality or hotel services, with an eye for detail.
• Administrative and managerial experience.
• Minimum age of 25 years
• UK or EU passport, a National Insurance Number and UK bank account
• Full clean driving license.

Benefits:

• Salary of £1,000 DOE
• A full season, full area lift pass
• Seasonal accommodation
• Ski and snowboard hire
• Comprehensive medical insurance
• Travel to and from the UK
• Food and drink.