We are looking for hands-on, self-motivated and competent candidates full of enthusiasm and commitment for the job in hand. A passion and knowledge for great food and beverage is required alongside a natural ability to delivery friendly, attentive service with discreet efficiency. We strive to exceed our guests’ expectations in all areas at all times and to offer a truly personal service to our guests.

A base level understanding of the administration and accounts necessary for the smooth and effective running of a business in this field is needed. Experience in overseeing a team and strong leadership skills are essential & the ideal candidate will constantly strive to make the business the best it can be and move with the times.

You will be Responsible for the smooth running and profitability of the pub, restaurant and hotel. The job will be extremely varied, so the candidate will need to have a broad skill set, experience in this field of work, and a hands-on approach to the job in hand. This will be a great opportunity for a current FOH or Restaurant Manager who wants progression.

Responsibilities

GENERAL MANAGER ROLE OVERVIEW

DUTIES INCLUDE (NOT LIMITED TO):

• Responsible for the day to day running of The property
• Work alongside the Director on the running of a sister guesthouse
• Act as a line manager to all members of the floor, kitchen, bar and house-keeping team to oversee and ensure smooth across the board
• Oversee and implement policy and procedures
• Take responsibility for recruitment, training and the on-going management of the team within the guidelines and objectives of the property
• Create and maintain objectives, targets for food, bar and room sales
• Undertake the necessary administration – banking, reconcile daily takings, wages, rotas, menus etc.
• Ensure the building and facilities are well maintained and kept at a high standard
• Set and monitor standards relating to customer service
• To ensure the well-being, satisfaction and comfort of all residents and customers
• Be an approachable point of contact for staff and customers
• Support, nurture and guide the team; and put time aside for team events and incentives
• Encourage and act upon customer comments and complaints to improve product
• Hold regular staff, management meetings and maintain high levels of communication
• Work closely with each other and Director to ensure high quality service delivery
• Assist in building the events calendar and marketing in house
• Promote and put together functions, events, outside catering and weddings
• Be hands on whenever required and remain adaptable in the event of being short staffed

The ideal candidate

REQUIREMENTS (NOT LIMITED TO):

• Minimum 3 years’ experience in customer service environment
• Strong food and beverage operations skills
• Have proven skills and experience in the day to day running of a pub, restaurant or hotel, gaining and retaining the respect of staff, and creating a management presence which customers can easily identify.
• Experience in successfully managing, leading and motivating a team
• Established a highly personalised style of service
• Proficient in IT and accounting
• Business minded, highly motivated and forward thinking
• Outstanding interpersonal skills and strong communication with both customers, suppliers and staff
• Exceptionally organized, practices good time management and excellent attention to detail

HEAD CHEF OVERVIEW (BAR MANAGER OPTION AVAILABLE)

Responsible for the smooth running, success and profitability of restaurant. Management of and assisting in recruiting a strong and happy kitchen team. Keeping the kitchen accounts and admin in good order and maintaining the great supplier relations we have built. Re-working meus regularly according to the seasons, feedback and local produce available. Responsible for putting together function menus and planning outside catering events. You will need to work alongside the General Manager and Director to meet the needs of the business, finance and product.

REQUIREMENTS (NOT LIMITED TO):

• Three years’ experience in a reputable restaurant or gastro pub is essential
• A keen financial awareness, responsible for achieving the necessary margins and managing the kitchen accounts is a must.
• Keeps high standards of hygiene and organisation, is self-motivated and punctual.
• Experience in leading a successful kitchen team or section.
• Previous work on outside functions and catering is a bonus.
• The right candidate will have the maturity and patience to assist in the growth and continuous development of the menu and pub as a whole.
• They will have a great work ethic, positive attitude, energy and a passion for great food and shared ethos in working with and celebrating the finest of locally sourced produced.
• Essential to be a great team player, maintain the good relations with our suppliers, and appreciate the needs / feedback of our customers.

Benefits

• Start date: January – April (no later than) 2019 with the view to stay for a minimum of two years
• Full time permanent (subject to a probationary period)
• Wage: £25,000-30,000 + profit share scheme
• Holiday: 24 days
• Accommodation: own room and bathroom facilities, Wifi, good standard and spacious (£50 utility contribution), if applicable
• Travel: two return flights to UK throughout the year
• Food: available on duty
• Tips: are shared equally between the team and paid weekly
• Staff discounts other outlets
• Bonus or profit share options (dependent on candidate experience and suitability)

As a small, boutique travel company based in Surrey they are looking to expand our team and extend our offering beyond the luxury, foodie chalets that we are well known for.

Responsibilities

• Pride yourself on o­ffering a high level of customer care
• Working with each client to put together the perfect holiday – be it sun or snow – tailored to their specific needs and ensuring all the details are taken care of
• Arranging large family trips to intimate honeymoon getaways
• Recommending and booking boutique restaurants
• Arranging the best childcare in the area you will be organising the perfect trip for our clients
• You will be required to work in our office in the Surrey Hills, a commutable distance from London and with good transport links across the South East. There may be Saturday shifts required during peak sales times.

Ideal Candidate

• Enthusiastic and polite telephone manner
• Exceptional attention to detail
• Great organisation skills and the ability to multitask
• Experience in travel sales and marketing
• Willingness to travel as this is an essential part of the role
• The areas covered will include several destinations in the Mediterranean and Ski Chalets and Hotels in the Alps, so you must have personal experience of having travelled to some of these areas

Benefits

• £28,000 annual salary
• Access to discounted hotel rates
• Pension
• An annual company bonus subject to personal and company performance
• Travel insurance

The role is results driven and requires high levels of personal drive and motivation, whilst providing excellent customer service and built upon great relationships with clients and suppliers.

Responsibilities:

• You will be responsible for selling a variety of travel experiences, securing bookings, and obtaining a certain level of gross profit, in accordance with pre-determined team and personal targets.
• Building strong relationships with trade partners to ensure we are sourcing the very best experiences for the client
• You will learn and familiarise yourself with the product portfolio and with relevant destinations, so that you can best sell to the client
• You will account manage/build relationships with clients delivering exceptional client care and communication at all times
• You will also be responsible for following up the clients once they return from their holiday and to address any issues
• To be pro-active in contacting previous clients and generating repeat business
• You will be required to attend face to face meetings and training with trade partners & relevant related events (which may be outside of standard office hours).
• To attend and be involved in the organisation of FAM trips.
• Responsible for obtaining correct invoices from the supplier
• You will also be partly responsible for the general administration and the upkeep of the website for your lead destinations, ensuring all information is up to date and accurate, and adding new properties where necessary
• You will be required to work some weekends and bank holidays, as part of team roster.
• You will be expected to occasionally contact and respond to clients and suppliers out of hours in order to provide exceptional service

The ideal candidate:

• Previous experience in a travel sales role is essential, with a focus on sales performance and product knowledge within the travel industry, or similar.
• You should have a good knowledge of the luxury market and with direct client contact offering a high-end service, as well as an understanding of high-end clients and their requirements.
• In-depth knowledge of sub-Saharan Africa and/or Indian Ocean luxury product is preferable.
• Knowledge of Galileo GDS or equivalent is preferable.
• You must have impeccable written and verbal communication skills.
• You need to have exceptional organisational skills and attention to detail.
• The ability to speak a second language is advantageous.
• Ideally you should be educated to degree level or similar.
• You must be personable and have a friendly, approachable and professional manner
• You will have a willingness to go that extra mile; a self-motivated, creative and proactive problem solver.
• You will be open to training and learning new sales techniques in order to maximise conversions.
• You will be IT confident and competent with a good understanding of social media and copywriting skills.
• Above all, you should be an ambitious and driven person who is excited about joining a small but growing company and committed to being part of that journey.

Benefits:

• Competitive salary plus commission
• Opportunity to travel on FAM trips

This is an exciting time to join the dynamic and motivated team as they will be launching several new products this year and you will be the face of the brand and product, engaging with clients and sales partners on a daily basis to sell their luxury ski holidays.

Responsibilities:

• Manage new sales enquiries – you’ll be the first person to engage with potential new clients, whether they are on the phone or enquiring online. You’ll need to be a good communicator with a strong level of written and spoken English and have the ability to really listen to a client’s requirements and quickly build a rapport with them.
• Engage our sales partners – work with a variety of specialist travel agents who are a critical part of the overall sales strategy. You’ll need to build excellent relationships with these people, meeting them several times a year to train them in our latest products.
• Manage client holiday itineraries – once a client books a holiday you will need to work with them to help plan their full itinerary – this may involve helping them with their travel arrangements, booking ski passes and tuition, or even helping them to identify the best mountain restaurants for incredible lunches in their resort.
• Contribute to our marketing – you’ll have the opportunity to be involved by writing blog articles, social media posts and content for client and agent newsletters. It’s important for you to share a passion for luxury ski travel and be able to communicate that with the client base.
• Have a head for the numbers – you’ll be supported by the Finance team who will help you develop your financial analysis skills to be able to accurately calculate margins and report progress towards broader company sales targets.

Ideal candidate:

• An undergraduate degree
• Whilst prior sales experience isn’t essential, it would certainly be desirable that you have some experience in a customer service role
• Although the primary business language is English they deal with an international client base, so if you do speak another language that will be a plus
• Being a confident communicator with a high standard of written and spoken English is essential
• You’ll also have a real passion for the industry, which means both luxury ski travel itself and also the other components of the product such as fine dining and luxury spa experiences
• In the past you may have completed a ski season giving you direct context of what we do, but either way you will have a love for the mountains and winter sports which you can share with your clients
• It’s also important that you are really organised – at times you’ll be juggling dozens of different client itineraries and dealing with multiple new sales enquiries each day – so it’s important that you can work in a logical and structured way to stay on top of things

Benefits and specifics:

• A good starting salary will be offered to the right candidate – basic salary of £19k – £23k per annum DOE with a significant OTE
• Alongside this you will have the opportunity to travel to the Alps and work in a small professional team
• A target-linked bonus structure is in place and there are excellent opportunities for future career progression, with the potential to take on additional responsibility after the first six months
• Based in our Bath office 5 days per week with regular travel to our operating locations (typically the French Alps) and also to meet with Sales Partners in the UK and Europe
• Start date: ASAP

Responsibilities:

• Looking after your own client list, utilising our in-house software and actively selling on the phone (and by email) to match your client’s requirements with the perfect holiday
• Ensure that every enquiry is treated appropriately and has the potential to convert into a sale
• Helping clients throughout the booking process and ensuring they receive information and assistance of the highest standards

The ideal candidate:

• A basic knowledge of the ski industry and some resorts
• A passion for skiing
• Strong communication skills
• A good telephone manner
• Good organisation and time management skills
• A drive to succeed and convert enquiries into bookings
• Self-motivated to exceed client expectations and personal targets
• Proficient written English and numeracy skills
• Previous experience working in the Alps
• Previous experience in a sales role, particularly within the winter sports industry

Benefits:

• Salary: £18,000-£20,000 + 8% commission
• 1st year expected earnings of £25,000

The senior account manager role is ideal for an experienced salesperson looking to further their career. If you have experience in selling within the ski industry, or strong experience selling in other sectors, you could be the ideal fit for this role.

Responsibilities:

• Looking after your own client list, utilising in-house software and actively selling on the phone (and by email)
• Helping clients throughout the booking process and ensuring they receive information and assistance of the highest standards
• You will be responsible for one of our junior sales team members, offering assistance and managing them and their sales.

The ideal candidate:

• Previous management experience
• Previous sales experience
• A knowledge of the ski industry and winter resorts, possibly from working in the Alps
• A passion for skiing
• Strong communication skills
• A good telephone manner
• Good organisation and time management skills
• A drive to succeed and convert enquiries into bookings
• Self-motivated to exceed client expectations and personal targets
• Proficient written English and numeracy skills

Benefits:

• Senior account managers work on an individual commission and bonus scheme, which is uncapped and based on your personal performance
• Resort and chalet familiarisation trips are offered each winter as just one of our perks
• There is potential to develop in this role, with promotions and reviews based on personal sales performance and many areas of management that good sellers can be actively involved in
• Salary: £20,000 – £25,000
• 8% commission
• 1st year expected earnings in excess of £32,000

As Ski Hotels Manager, you will lead the hotel reservations sales team with drive and energy to ensure maximum sales are achieved from all enquiries and achieving the targets set by the company.

Responsibilities:

• Manage your sales team to ensure sales targets are hit and enquiries are dealt with efficiently and in a professional manner.
• To deliver upon recruitment, training, management and motivation of your team. Ensuring we have correct numbers within the hotel sales team at all times of the year and ensure the correct sale processes are adhered to.
• Assist with managing hotel information and resorts on the website
• Support sales and make sure there is enough cover when staff are out of the office
• Work with team members to ensure customer service is maximized across the company
• Help with maintaining the weekend shift rota and chat rota for the sales team and ensure there is enough cover always.
• Meet with your team to update and instruct team members and ensure they are meeting their targets
• Discuss with directors weekly/bi-weekly to work on strategies and company plans

The ideal candidate:

• A knowledge of the ski industry and winter resorts
• Strong communication skills
• A good telephone manner
• Team player
• Good organisation and time management skills
• Proficient written English and numeracy skills

Benefits:

• Salary depending on experience of £28 – 40k
• Uncapped 8% commission on personal sales
• Target based annual incentive based on team sales

Responsibilities:

• Dealing with administration and suppliers in French and English by email and telephone.
• Answering telephone calls and if necessary processing “out of hours” enquiries when on call as the duty controller (for 3 nights a week the duty controller should always be in a position to answer the office mobile which clients/drivers may call from time to time)
• Managing vehicle fleet and driver control systems (excel/google sheets).
• Building efficient and profitable schedules to execute up to 70 transfers a day (on a busy Saturday) across a fleet of 17 full time vehicles and a dozen sub-contractors.
• Ensuring vehicles are maintained and cleaned to a high standard and service schedules are adhered to.
• Integration and training of new drivers.
• Liaison between the manager, company director and drivers.
• Motivating drivers and maintaining discipline and mediating any issues that may arise to the best benefit of the company.
• Handling and managing drivers cash floats (excel/google sheets) and general paperwork.
• You may be required to coordinate operations on Weekends from a reception desk at Geneva Airport.
• Recruitment and HR duties
• Managing accommodation owned / rented by the company (accommodating drivers in winter and general public holiday rentals in summer.
• Complete overseeing of the company’s social media accounts
• Creating and managing promotional sales mailshots and sales propaganda to use to promote the company directly to potential local chalet and hotel operators.

Driving duties (occasional);-

• Airport runs & local shuttles.
• Lifting, carrying, loading and unloading luggage including skis, snowboards and other heavy items.
• Handling cash payments directly from customers (however most customers pay on-line by card).
• Processing clear, accurate and tidy paperwork logs.
• Scheduled vehicle checks (oil/water/tyre pressures) and light vehicle maintenance (wheel rotation/parts replacement).
• Vehicle cleaning (jet wash/vacuum/clean windows etc).
• Winter duties involve office administration and very occasional driving duties to cover issues that may arise. On weekends you will be required to perform a mixture of customer liaison, vehicle/driver coordinating, flight/traffic monitoring and constant scheduling adjustments. During the week duties will focus mostly on scheduling, office administration and driver/fleet management. From time to time you may be required to cover a full day’s driving duty which could easily total in the region of 500 kms.
• Summer duties will focus on administration, recruitment and business development worked around transfer driving duties which can sometimes involve two or maybe three days driving a week during the peak holiday weeks in July and August. There may also be some light DIY building maintenance duties to bring the driver accommodation owned by the company up to the required standard ready for the next season.

The ideal candidate:

• Fluent in French and English. ​If you do not speak French to a good standard please do not apply.
• Over 25 years of age at the start of contract (for insurance purposes) and have held a full European category B (car) driving license for at least 5 years. Category D or D1 CPC or C or C1 CPC an advantage.
• At least one full seasons experience as a transfer driver in the French Alps ​however this is not essential if you have other relevant experience within the transport or ski industry​.
• Driving must be smooth and confidence inspiring.
• The ability to deal with the complex routing and scheduling of multiple vehicles and be able to adapt the schedules quickly and calmly to cope with flight delays and other unforeseen circumstances.
• An ability to work in Microsoft Excel or Google Sheets.
• Good customer service skills.

Benefits:

Responsibilities:

• Input with sales & marketing plans/projects
• General management of our resort managers/resort teams.
• Arranging start dates for employment contracts depending on bookings, arrange staff travel to and from resort.
• Assist staff in seasonal setups.
• Ensure inventories, deep cleaning, etc are all carried out at the start and end of the season.
• Assist with staff training manuals, compliance of properties, ensure all maintenance contracts are carried out, inspections etc as required.
• Ensure compliance with all health and safety and documents/ insurances, and contracts are saved to file, and updated as required.
• Lease with Director on the business development – as the company grows they will take on more 3^rd party properties.
• Input into seeking new properties, negotiation on contracts with property owners.
• Liaising with accountants and advisors both UK and France on tax and legal documentation. (We have both French and UK accountants, and lawyers for legal advice when required).
• Assist with the management of the company’s yachts, and properties to ensure insurances are in place, and cover is renewed when required and make sure the company complies with any necessary legal requirements.
• Manage cash flow with our bookkeeper and accountants, and assist with in-resort expense claims and process.
• If you have a background in websites, SEO and or social media, you will input into the development and growth of the website and property factsheets in other languages. (If you have other languages).
• Management of in/out cashflow for payments, payroll, staff expenses, client deposit refunds, supplier invoices.

Benefits:

• office based role in resort,
• Monday to Friday job – 9/9.30-5.30/6pm.
• Salary of £30,000 to £40,000

As Sales Consultant you will develop and maintain client relationships to convert enquiries into bookings, create bespoke holiday proposals and process any confirmed bookings to completion, making sure that agreed targets are achieved. In addition to this, you will also be key in ensuring the smooth running of the after-sales concierge process.

Responsibilities:

Sales:

• Build relationships with clients and respond to client enquiries, discussing the holiday requirements over the telephone, email and online ‘chat’.
• Quickly and accurately creating bespoke holiday proposals.
• Organising and managing the administration elements of bookings such as booking confirmations and invoicing.
• Liaising with property owners and operators, and maintaining good relationships.
• Proactive generation of enquiries through our existing client base.
• Achieve and exceed sales performance targets.

Concierge:

• Organising the pre-arrival arrangements for clients, including booking transfers, ski lessons and any special requests the clients may have for their booking.
• Creating final itineraries.

In order to become more familiar with the portfolio, you will have the opportunity to travel, visiting properties, meeting with owners/operators and experiencing the first class service they provide. As part of a small team, from time to time you may also be required to assist in other ad hoc projects and activities to help with the growth and smooth running of the business, such as the loading of properties, writing blog posts on properties or areas visited, do social media posts etc.

The ideal candidate:

• Articulate with confident telephone manner and strong written skills.
• Experience in sales and working in a target-driven environment.
• Familiar with skiing and ski resorts (ideally worked a ski season).
• Highly organised with good attention to detail.
• Enthusiastic, friendly and happy to get stuck into any task.

Benefits:

• Salary very negotiable DOE. £25,000+ plus uncapped commission
• Full time
• To start immediately
• Working hours: Monday – Friday 9am – 6pm.
• Alternate Saturday mornings may be required, with time off in lieu
• Office location: SW London