Based at the company’s Warwick office, the successful candidate will manage a review and implementation of our customer service strategy and will be responsible for managing the delivery of exceptional levels of pre- travel, live operational and post-travel customer service. Resolving complaints, the collation of feedback and developing action plans to further drive the highest standards of service delivery will be an ongoing motivator.
Responsibilities:
- Working within budget to plan and manage our overseas operations; including but not limited to recruitment and training of high season staff, transfers, accommodation, ski services and activities.
- required to travel for approximately 3 months during the year, predominantly during the winter.
- You will be an excellent communicator with members of our team, suppliers from numerous countries and our clients.
- The role is customer facing and will include leading our resort teams during busy operational periods
- Experience of Scandinavia, winter sports, the management of teams, including inspiring and developing team members, as well as previous experience of a busy and time critical working environment would be an advantage.
- Review and implementation of our customer service strategy
- Collation and management of client feedback
- Development of action plans to continually drive for the highest possible service levels
- Investigation and resolution of complaints
- Development and ongoing management of supplier relations
- Management of in-resort staff
- Inspiration and development of team membe
- Operational budget responsibility
The ideal candidate:
- The role is ideally suited to a self-motivated problem solver who is highly organised and flexible.
- Experience of Scandinavia, winter sports, the management of teams, including inspiring and developing team members, as well as previous experience of a busy and time critical working environment would be an advantage.
- Experience of operating or managing childcare services and catered chalets would be ideal.
- An excellent communicator, the successful candidate will develop and manage relationships with members of our enthusiastic team, suppliers from numerous countries and our clients.
- A good level of computer literacy is required, particularly for Word/Excel. Training will be provided on our in-house systems and procedures
- Excellent communicator
- Proven track record of outstanding customer service
- Creative problem solver
- Prioritisation and time management
- Self-motivator
- Project management and planning skills
Benefits:
- Salary is negotiable and dependent upon experience.
- Start date: immediate
Please note that candidates must be eligible to work within the EU, have a National Insurance number and UK bank account.
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An exciting opportunity for someone with a good head for logistics to settle permanently in the beautiful French Alps, working for a fantastic transfer company based in Les Menuires, in the Three Valleys. This is a “Flexi-Time” permanent role with the opportunity to take paid holiday in the summer as these are the quieter parts of the year, which is an rare opportunity in the ski industry which should not be missed on. This is a very well-paid role with the potential to increase for the perfect candidate.
Responsibilities:
- Dealing with administration and suppliers in French and English by email and telephone.
- Answering telephone calls and if necessary processing “out of hours” enquiries when on call as the duty controller (for 3 nights a week the duty controller should always be in a position to answer the office mobile which clients/drivers may call from time to time)
- Managing vehicle fleet and driver control systems (excel/google sheets).
- Building efficient and profitable schedules to execute up to 70 transfers a day (on a busy Saturday) across a fleet of 17 full time vehicles and a dozen sub-contractors.
- Ensuring vehicles are maintained and cleaned to a high standard and service schedules are adhered to.
- Integration and training of new drivers.
- Liaison between the manager, company director and drivers.
- Motivating drivers and maintaining discipline and mediating any issues that may arise to the best benefit of the company.
- Handling and managing drivers cash floats (excel/google sheets) and general paperwork.
- You may be required to coordinate operations on Weekends from a reception desk at Geneva Airport.
- Recruitment and HR duties
- Managing accommodation owned / rented by the company (accommodating drivers in winter and general public holiday rentals in summer.
- Complete overseeing of the company’s social media accounts
- Creating and managing promotional sales mailshots and sales propaganda to use to promote the company directly to potential local chalet and hotel operators.
Driving duties (occasional);-
- Airport runs & local shuttles.
- Lifting, carrying, loading and unloading luggage including skis, snowboards and other heavy items.
- Handling cash payments directly from customers (however most customers pay on-line by card).
- Processing clear, accurate and tidy paperwork logs.
- Scheduled vehicle checks (oil/water/tyre pressures) and light vehicle maintenance (wheel rotation/parts replacement).
- Vehicle cleaning (jet wash/vacuum/clean windows etc).
- Winter duties involve office administration and very occasional driving duties to cover issues that may arise. On weekends you will be required to perform a mixture of customer liaison, vehicle/driver coordinating, flight/traffic monitoring and constant scheduling adjustments. During the week duties will focus mostly on scheduling, office administration and driver/fleet management. From time to time you may be required to cover a full day’s driving duty which could easily total in the region of 500 kms.
- Summer duties will focus on administration, recruitment and business development worked around transfer driving duties which can sometimes involve two or maybe three days driving a week during the peak holiday weeks in July and August. There may also be some light DIY building maintenance duties to bring the driver accommodation owned by the company up to the required standard ready for the next season.
The ideal candidate:
- Fluent in French and English. If you do not speak French to a good standard please do not apply.
- Over 25 years of age at the start of contract (for insurance purposes) and have held a full European category B (car) driving license for at least 5 years. Category D or D1 CPC or C or C1 CPC an advantage.
- At least one full seasons experience as a transfer driver in the French Alps however this is not essential if you have other relevant experience within the transport or ski industry.
- Driving must be smooth and confidence inspiring.
- The ability to deal with the complex routing and scheduling of multiple vehicles and be able to adapt the schedules quickly and calmly to cope with flight delays and other unforeseen circumstances.
- An ability to work in Microsoft Excel or Google Sheets.
- Good customer service skills.
Benefits:
- Starting Salary €22,500 – €26,000 (subject to qualifications/experience) + Bonus
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We’re looking for a ski operations manager for a high-end luxury chalet company based in Chamonix. Ideally, you will have previous experience in running a small to medium business, ideally in travel; and fluent French is a must. This office based role is based in the centre of Chamonix, however, you will also get the opportunity to travel for season inspection, staff training, and inter-season maintenance projects/inspection. This kind of fantastic permanent role is very rare, so apply soon as it will go quickly.
Responsibilities:
- Input with sales & marketing plans/projects
- General management of our resort managers/resort teams.
- Arranging start dates for employment contracts depending on bookings, arrange staff travel to and from resort.
- Assist staff in seasonal setups.
- Ensure inventories, deep cleaning, etc are all carried out at the start and end of the season.
- Assist with staff training manuals, compliance of properties, ensure all maintenance contracts are carried out, inspections etc as required.
- Ensure compliance with all health and safety and documents/ insurances, and contracts are saved to file, and updated as required.
- Lease with Director on the business development – as the company grows they will take on more 3rd party properties.
- Input into seeking new properties, negotiation on contracts with property owners.
- Liaising with accountants and advisors both UK and France on tax and legal documentation. (We have both French and UK accountants, and lawyers for legal advice when required).
- Assist with the management of the company’s yachts, and properties to ensure insurances are in place, and cover is renewed when required and make sure the company complies with any necessary legal requirements.
- Manage cash flow with our bookkeeper and accountants, and assist with in-resort expense claims and process.
- If you have a background in websites, SEO and or social media, you will input into the development and growth of the website and property factsheets in other languages. (If you have other languages).
- Management of in/out cashflow for payments, payroll, staff expenses, client deposit refunds, supplier invoices.
Benefits:
- office based role in resort,
- Monday to Friday job – 9/9.30-5.30/6pm.
- Salary of £30,000 to £40,000
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Love talking about ski? Why not get paid for it! We are looking for a motivated Travel Sales Consultant with a keen interest in luxury travel and experience of sales, ideally in the ski chalet industry for a fantastic role with a small team in London. With this role, you will have the opportunity to develop your experience within a rapidly growing company and to learn about the luxury travel industry.
As Sales Consultant you will develop and maintain client relationships to convert enquiries into bookings, create bespoke holiday proposals and process any confirmed bookings to completion, making sure that agreed targets are achieved. In addition to this, you will also be key in ensuring the smooth running of the after-sales concierge process.
Responsibilities:
Sales:
- Build relationships with clients and respond to client enquiries, discussing the holiday requirements over the telephone, email and online ‘chat’.
- Quickly and accurately creating bespoke holiday proposals.
- Organising and managing the administration elements of bookings such as booking confirmations and invoicing.
- Liaising with property owners and operators, and maintaining good relationships.
- Proactive generation of enquiries through our existing client base.
- Achieve and exceed sales performance targets.
Concierge:
- Organising the pre-arrival arrangements for clients, including booking transfers, ski lessons and any special requests the clients may have for their booking.
- Creating final itineraries.
In order to become more familiar with the portfolio, you will have the opportunity to travel, visiting properties, meeting with owners/operators and experiencing the first class service they provide. As part of a small team, from time to time you may also be required to assist in other ad hoc projects and activities to help with the growth and smooth running of the business, such as the loading of properties, writing blog posts on properties or areas visited, do social media posts etc.
The ideal candidate:
- Articulate with confident telephone manner and strong written skills.
- Experience in sales and working in a target-driven environment.
- Familiar with skiing and ski resorts (ideally worked a ski season).
- Highly organised with good attention to detail.
- Enthusiastic, friendly and happy to get stuck into any task.
- Working hours: Monday – Friday 9am – 6pm.
- Alternate Saturday mornings may be required, with time off in lieu.
- There is a competitive salary on offer as well as the ability to earn good commission
Benefits:
- Salary very negotiable DOE. £25,000+ plus uncapped commission
- Full time
- To start ASAP
- Working hours: Monday – Friday 9am – 6pm.
- Alternate Saturday mornings may be required, with time off in lieu
- Office location: SW London
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LIFE AT SILVER SWAN
