Based at the company’s Warwick office, the successful candidate will manage a review and implementation of our customer service strategy and will be responsible for managing the delivery of exceptional levels of pre- travel, live operational and post-travel customer service. Resolving complaints, the collation of feedback and developing action plans to further drive the highest standards of service delivery will be an ongoing motivator.
Please note that candidates must be eligible to work within the EU, have a National Insurance number and UK bank account.
Driving duties (occasional);-
As Sales Consultant you will develop and maintain client relationships to convert enquiries into bookings, create bespoke holiday proposals and process any confirmed bookings to completion, making sure that agreed targets are achieved. In addition to this, you will also be key in ensuring the smooth running of the after-sales concierge process.
In order to become more familiar with the portfolio, you will have the opportunity to travel, visiting properties, meeting with owners/operators and experiencing the first class service they provide. As part of a small team, from time to time you may also be required to assist in other ad hoc projects and activities to help with the growth and smooth running of the business, such as the loading of properties, writing blog posts on properties or areas visited, do social media posts etc.