We are looking for a motivated individual with villa operational experience who speaks Spanish & English to join a villa operation team in winter & summer 2018 in Ibiza. The candidate must have direct property management experience.
This hands-on role involves managing a small team and coordinating all aspects of their luxury villa rentals. Dealing with the villa clients’ arrivals and departures in-resort, all operational aspects of the villas, and ensuring the clients receive the highest levels of villa service and quality accommodation throughout their stay.
The villa agency has an extensive portfolio number well over 150 luxury villas. This role is based in their sister company’s office in Ibiza.
Who we’re looking for
Ideally, we’re looking for a couple who have worked together before either doing a winter or a summer season. Perhaps you’ve enjoyed your winter season in the Alps so much you’d like to stay on for more!
For the Chalet Manager, we’re looking for someone with strong organisational and housekeeping skills and someone who loves running a team in hospitality. You will be the main point of contact with the client and the guests so good communication skills and an ability to think on your feet are essential. As well as being in charge of the team and running the chalet, you will also be expected to manage the majority of the cleaning (you’ll be helped out by an extra pair of hands in busy weeks, but the vast majority will be handled by you).
The Chef will provide all meals. Newly built in 2009, there is a five-bedroom chalet and a two bedroom chalet, typically sleeping 8-14 guests. All food preparation is done from the main kitchen with service taking place in the larger chalet only or across the two chalets depending on the group.
There is also some driving required for one or both of these roles as we offer transport to our guests so we’re looking for confident and experienced drivers. The driving is only required within our valley but depending on how many guests you have and where they’d like to be dropped off, there can be up to 3 hours of driving per day.
Over the summer, we rarely have children younger than 6 years old in the chalet but there are usually kiddies requiring either an earlier meal (we offer an earlier 2-course high tea for kiddies) or perhaps a smaller version of the adults’ meal most weeks. We also often have dietary requirements throughout the summer (more so than in the winter season) so we look for chefs who are able to be flexible (within reason!) and can accommodate picky kiddies!
We pride ourselves on offering a friendly service and personal touch, going beyond guest expectations wherever the opportunities arise. This is a great opportunity for individuals with a ‘can do’ attitude, happy to go the extra mile.
Whilst we know the standard we want to be delivered, we offer freedom and encouragement to our whole team in putting forward ideas and suggestions to improving what we offer to our guests and how we offer it. Being a team player is very important and we seek people who are excited about making a difference, happy taking on decisions and embrace the flexible working environment of a small business.
A small permanent team based in Samoëns, comprising of the business owner and a French walking guide. The business owner has two small children so runs the office but normally only comes to the chalet for the weekly team meeting. She’s always available for telephone support but with school holidays can’t always be on hand immediately. A team who can think on their feet with a can-do attitude is a must!
A Summary of the Roles
Our Chalet Manager is the main contact with the guests and with Sam so we’re looking for someone who is self-assured, friendly, helpful and welcoming. If you love hospitality, this is a great role for you.
Responsibilities for our Chalet Manager include:
Are you all of the following?
Our food is something that helps us stand out in the crowd and we set high standards in what we think chalet food should be like. We take great pride in our chefs and we always look to employ professional chefs who have previous experience of working in chalets.
Responsibilities for our Chalet Chef include:
Are you all of the following?
What we can offer
We are recruiting for a RESORT/AREA MANAGER in MERIBEL who will report directly to the UK Operations Director. We are looking ideally for someone who already lives year-round in Meribel or close by. This is a permanent contract to begin around July time (start date flexible) with a salary between £16,000 – £28,000 p.a. subject to tax, experience, and package.
We are looking for a “stand-up” resort manager to facilitate the smooth running of our Meribel operations year round. A fantastic opportunity for someone with previous hospitality management and ski season experience.
The role will contain a Summer stint in resort, as well as time in the Exeter office to enable the successful applicant to get to know the team, and fully understand their responsibilities. We are flexible to the working location out of season. In resort the role will be broad including (but not limited to) logistics, resort expenditure, quality control, back of house systems, staff management, menu planning, and customer happiness.
Who we are looking for:
● Highly organised, and an excellent communicator
● Good problem solver and ability to work independently
● The ability to remain calm and be diplomatic
● Extremely conscientious with high personal standards
● Confident French speaker (ideally fluent)
● A good head for figures, and good computer literacy
● Previous experience in a chalet based role, ideally to management level
● Hold a valid British/EU passport
● Hold a full, clean driving license
Nice to have…
● Knowledge of Meribel or the 3 Valleys
● Confident chef
Duties and responsibilities
Pre-Season – Office Based
● Staff recruitment
● Develop and understand back of house reporting systems, and operational manuals
● Finalise Menu Planning
● Get to know the team, and understand company brand objectives
Pre-Season – Resort Based
● Fully participate in setting-up all our chalets in resort
● Manage cost effective property maintenance solutions
● Ensure the resort stores are adequately equipped
● Finalise all staff training documentation
● Develop a relationship with the property owners
● Manage the day to day running of the chalets (4-6 chalets)
● Deliver a high standard of customer service
● Manage the resort team
● In resort finance – budgeting, reporting and hitting KPIs
● Maintain standards in chalets – food, cleanliness, staff presentation
● Manage arrivals and departures in resort and assist with changeover day duties
● Develop and maintain good relationships with guests – ensure all guests receive the highest level of customer care at all times and manage in a timely manner any issues or
complaints. This will involve regular evening visits to chalets
● Supporting other members of staff in their duties if required e.g. cooking or cleaning
● Help with organising ski hire, lessons, transfers etc. for guests
● Help with shopping and budgeting for chalets
● Liaise with the other managers to ensure regular chalet checks are done and discuss feedback with staff and UK head office
Staff Management and Training
● Seek regular feedback from staff and guests and mediate where necessary
● Run regular meetings with all staff to aid communication
● Manage staff welfare
● Organise and oversee weekly staff rotas
● Leading the delivery of comprehensive pre-season training programme, and accompanying guide material
● Work closely with the company accountant and directors in overseeing resort, and chalet expenditure.
● Ensuring budgets are hit
● Competitive salary – will vary depending on experience
● Travel from London Airport to and from Resort
● 3 Valleys Ski Pass
● Ski Hire
We are recruiting two people to work for the summer season in Burgundy, France. We are looking for them to oversee the running of a beautiful 6-bedroom property near Beaune. The client specialises in food and wine tourism and the property is also rented out on weekly basis. This will be an exceptionally fun and varied role for the right people. You would have plenty of time off to explore, exercise or whatever you like – the area is for cycling, hiking and rock climbing.
When the property is rented out – the workload will be lighter. Your duties will include daily cleaning, garden maintenance, perhaps some light laundry and cooking and potentially babysitting – depending on the guests’ needs. You will be required to meet and greet the guests and show them how everything works i.e. provide guests with information such as bus times, shop opening times, weather forecasts, restaurant recommendations and general local information.
When the client runs tours, the workload will be much more full-on as the package on offer to the guests is all inclusive – so you will need to help with all service. The client runs lots of activities for the guests during their stay, so you may be required to help organise and run these. There will be an additional person in the weeks when a tour is on. You won’t be required to cook on these weeks – a chef will be brought in, you may need to cook on an ad hoc basis when the property is rented out. You don’t need to be a fine-dining chef – just good, tasty home-cooked meals will be perfect!
There is a vegetable garden on the property, so your duties will include maintaining this, they are also hoping to get bees and chickens! The client likes to source everything locally. There may be weeks when the property isn’t rented out – during these weeks you may be required to do some general maintenance and upkeep such as painting.
You will have your own house that is on the property that is separate from the main house. You will be required to be flexible in response to clients’ needs, be happy and amenable to guests at all times. You will always be clean and presentable.
You must be available from the end of April to the end of October. You will be on a French contract and paid a generous monthly salary depending on experience. We are looking for candidates who have relevant hospitality experience i.e. ski seasons, yachting or villa work. It would be preferable if they have done them together as the property is quite remote. Conversational spoken French would be ideal and at least one of you to be able to drive.